PBX Operator​/Rooms Coordinator - Kimpton Shane Hotel

Position: PBX Operator/Rooms Coordinator FT  -  Kimpton Shane Hotel
** Why We're Here*
* We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

** How We're Different*
* Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

** What You'll Do*
* This position requires the person to be the operator for the hotel incoming phone lines. The PBX Operator/Rooms Coordinator is responsible for being professional, friendly, and helpful and takes guests requests and makes reservations.

** Some of your responsibilities include:*
* + Answer telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel.

+ Handle mostly guest in-house and external calls

+ Respond to guest and internal email inquiries in a timely manner

+ Work with sales coordinator on rooming assignment and group needs

+ Balance room inventory daily and weekly

+ Ensure VIP and Elite loyalty members have room upgrades and amenities.

+ Work with guest on amenity packages and set up with rooms with amenity guest have request prior to arrival.

+ Complete daily Consortia adjustment

+ Send Sertif to travel agency and guest who request

+ Create Welcome Bags for Chase and Capital One Guest

+ Place work orders and guest requests in Quore

+ Partner with housekeeping on prioritized rooms

+ Assist with maintaining daily VIP report and Service Recovery log.

+ Help with Pre-Reg/Pre-Key group arrivals.

+ Assist at Front Desk as needed.

** What You Bring*
* + Prior experience in a customer service role. (Hospitality experience is a plus!)

+ Flexible schedule, able to work evenings, weekends and holidays.

+ High school diploma or general education degree (GED).

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.

For our complete EEO policy  ( DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-) .

** Be Yourself. Lead Yourself. Make it Count.**