Front Desk Agent ​/ Concierge

Atlanta, United States | Posted on 03/19/2026

Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are currently seeking a professional and service-driven Front Desk Agent / Concierge to support luxury residential properties in the Atlanta, Georgia market.

This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front desk presence, and creating a welcoming environment for residents and guests. The Front Desk Agent / Concierge is a key representative of the property and plays an essential role in the overall resident experience.

Flexibility to work weekdays, evenings, weekends, and holidays as required by the property

Shift availability may vary based on operational needs

Greet residents, guests, and visitors in a professional, courteous, and welcoming manner

Maintain front desk operations and ensure a consistently polished lobby environment

Provide high-quality customer service and respond promptly to resident inquiries and requests

Accurately log, track, and distribute resident packages and deliveries

Monitor lobby activity and surveillance systems to support safety and security

Conduct regular property walks to ensure cleanliness, organization, and presentation standards are met

Coordinate professionally with vendors, contractors, and on-site management

Complete daily logs, reports, and other assigned administrative tasks

Perform additional duties as assigned by property management or Stratton leadership

Minimum of two years of experience in hospitality, concierge services, front desk operations, customer service, or luxury retail

Strong verbal and written communication skills

Excellent interpersonal skills with a strong service mindset

Ability to remain composed and make sound decisions in a fast-paced environment

Organized, reliable, and detail-oriented

Professional appearance and grooming standards required

Ability to work independently while contributing positively to a team environment

Experience in luxury residential, high-rise, hotel, or upscale service environments

Proven ability to deliver consistent, elevated guest and resident experiences

Work in luxury residential communities throughout Atlanta

Professional, hospitality-focused work environment

Supportive leadership and clear service standards

Opportunity for growth within a service-oriented organization

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-driven workplace.