Guest Service Agent - Hilton Atlanta and Towers

Overview

Job Identification: 210958

Job Category:
Guest Services, Operations, and Front Office

Job Schedule:

Full time

Equal Opportunity

Employer:

EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. As a Guest Service Agent, you’re delivering the light and warmth of hospitality by ensuring a seamless check-in and check-out process and creating memorable experiences for every guest.

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: a passion for spreading the light and warmth of Hospitality; acting with Integrity and always doing the right thing; inspiring others through Leadership; teamwork; ownership and accountability; and a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

At Hilton, we invest in Team Members’ wellbeing with unmatched perks and benefits, including:

• Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night at Hilton hotels through our Go Hilton travel program
• Own a piece of Hilton – Employee stock purchase program (ESPP) with a 15% discount
• Paid parental leave – Paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services
• Crisis concierge – A single, compassionate point of contact for practical support and emotional care
• Mental health resources – Free counseling and support through our Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge and take time for what matters
• Health & welfare benefits – Health plans including checkups, dental, and vision
• Financial security for your future – Retirement plans to help save for what’s next

Benefits availability may vary depending on location and employment terms and conditions of each program/plan.

Hilton is a global leader in hospitality, welcoming more than 3 billion guests worldwide, while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.