Guest Service Supervisor

Guest Service Supervisor

Nobu Hotel Atlanta | Buckhead, Atlanta, GA

Nobu Hotel Atlanta is seeking an experienced, service-focused, and forward-thinking Guest Service Supervisor to support the daily operation of the Front Office and Guest Services team.

We are looking for a confident leader who takes initiative, anticipates guest needs, and understands the importance of delivering a personalized luxury experience. This is an excellent opportunity for a Guest Service Agent, Front Desk Supervisor, Front Office Supervisor, or experienced hospitality professional who is ready to take the next step in their career.

The ideal candidate will have strong knowledge and experience in luxury guest service, front office operations, guest recovery, reservations, hotel systems, cash handling, VIP services, and team leadership
. Previous experience in a luxury or full-service hotel environment is strongly preferred.

The Guest Service Supervisor is responsible for supporting the daily operation of the Front Office and Guest Services department while ensuring guests receive exceptional service throughout their stay.

This position serves as a key operational leader during assigned shifts and is responsible for supervising Guest Service Agents, assisting with guest concerns and service recovery, monitoring front desk operations, ensuring accurate financial and guest account procedures, and maintaining Nobu Hotel standards.

The Guest Service Supervisor will work closely with the Front Office leadership team and other hotel departments to ensure guest requests, operational needs, VIP requirements, and service issues are addressed promptly and professionally.

This position is responsible for coaching and developing Guest Service Agents, supporting training initiatives, monitoring departmental standards, assisting with shift coverage and daily assignments, and holding associates accountable for established procedures and service expectations.

• Oversee the daily operation of the Guest Services and Front Desk areas during assigned shifts.
• Ensure all guests are warmly welcomed, acknowledged, and assisted in accordance with Nobu Hotel luxury service standards
  .
• Supervise and support Guest Service Agents throughout the shift.
• Oversee accurate and efficient guest check-in and check-out procedures.
• Verify guest information, payment methods, credit card authorizations, room rates, and guest account information.
• Review arrivals, departures, room assignments, special requests, and other pertinent guest information.
• Ensure all guest requests are acknowledged, documented, communicated, and followed through to completion.
• Monitor the lobby and Front Desk environment to ensure it remains organized, professional, and consistent with Nobu standards.
• Ensure associates maintain appropriate appearance, professional conduct, and service standards.
• Monitor telephone operations and ensure calls are handled according to hotel standards.
• Ensure accurate communication of hotel services, amenities, outlets, transportation options, local attractions, and other guest information.
• Assist with room moves, upgrades, special requests, and other operational needs.
• Monitor room status and communicate discrepancies or operational concerns to the appropriate departments.
• Assist with coordination between Front Office, Housekeeping, Engineering, Food & Beverage, Security, and other departments.
• Ensure all shift responsibilities, logs, reports, and checklists are completed accurately and on time.

• Anticipate guest needs and proactively identify opportunities to exceed expectations.
• Respond promptly and professionally to guest concerns,…