General Manager

Sonesta Hotels International Corporation

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

At Sonesta, our General Managers are the heartbeat of the hotel - leading teams, shaping guest experiences, driving commercial success, and bringing our People People culture to life every single day. As the General Manager of a full-service hotel or resort, you'll oversee all aspects of hotel operations while leading the property toward exceptional guest satisfaction, operational excellence, team engagement, and financial performance.

This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing strategic leadership, guest experience, commercial performance, operational execution, and people development. You'll lead cross-functional hotel operations including Rooms, Food & Beverage, Sales, Revenue, Events, Engineering, Spa, Recreation, and Finance while helping position the hotel as a leader within the market and community.

If you're a dynamic hospitality leader with a passion for people, service, and business performance - we'd love to meet you.

• Lead all aspects of hotel and resort operations including Front Office, Housekeeping, Food & Beverage, Banquets, Sales, Revenue Management, Engineering, Spa, Recreation, Security, and guest services.
• Drive exceptional guest satisfaction, service culture, operational excellence, and luxury hospitality experiences across all departments.
• Recruit, develop, coach, and inspire hotel leadership teams and associates to support engagement, accountability, and performance excellence.
• Oversee hotel financial performance including budgeting, forecasting, labor management, operational expenses, profitability, and revenue growth initiatives.
• Partner closely with Sales, Revenue Management, Marketing, and Operations leaders to maximize occupancy, ADR, RevPAR, market share, and commercial performance.
• Monitor operational KPIs, guest satisfaction scores, online reputation, service recovery opportunities, and business performance metrics to drive continuous improvement.
• Lead strategic planning, operational execution, capital projects, renovations, owner relations, and long-term property performance initiatives.
• Ensure compliance with brand standards, hotel operational procedures, OSHA regulations, food safety requirements, safety policies, and legal compliance standards.
• Represent the hotel and Sonesta brand within the local business community, hospitality industry events, ownership groups, and community partnerships.
• Support group business, conferences, weddings, VIP experiences, resort programming, and special events to ensure seamless execution and guest satisfaction.
• Create a positive, collaborative, and high-performing culture aligned with Sonesta's People People philosophy and leadership expectations.
• Lead emergency response efforts, crisis management, operational recovery planning, and business continuity initiatives as needed.
• Any other duties as assigned.

• Bachelor's degree in Hospitality Management, Business, Finance, or related field preferred.
• 7+ years of progressive hotel leadership, resort operations, hospitality management, or…