PM Doorperson

Doorperson Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

• Greet guests and welcome them to the hotel.
• Unloads guest luggage from a variety of types of transportation and brings inside to the bell stand.
• To assist the bell stand in the transport and storage of guest luggage as needed.
• Direct/Escort guests to the Front Desk.
• Calls for taxi, or other method of transportation, as needed.
• To properly log all trips originating from the “bell stand”.
• Knowledgeable of all hotel amenities.
• To be fully acquainted with different points of interest.
• Loads luggage into a variety of types of transportation for departing guests.
• Thank guests for choosing our hotel upon their departure.
• Ensure the public areas (lobby, front drive) is maintained, clean and tidy by partnering with the Housekeeping Department.
• Controls the traffic flow in and out of the motor lobby.
• Interact with other departments to ensure that guests’ needs are satisfied.
• Speak to guests in a friendly, warm manner, making them feel welcome at the hotel.
• To proactively work to seek out ways in which to improve the hotel experience for our guests.
• Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

• Previous hotel experience is required.
• Valid driver’s license required.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Clear, concise written and verbal communication skills. The Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.