Guest Service Agent; Temporary; Conrad

Guest Service Agent (Temporary) – Conrad New York Downtown

The stunning Forbes 4-Star Conrad New York is looking for a Guest Service Agent to join the Guest Services Team in the heart of Lower Manhattan. The hotel features 463 rooms, 30,000 square feet of banquet space, and three food and beverage outlets, including a 3‑meal restaurant, rooftop bar, and in‑room dining.

Classification:
Temporary
Shift: Various – must be available to weekdays, weekends, and holidays.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or arranging a bell person.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and other general product knowledge to answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolving issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

• Hospitality – Passionate about delivering exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Lead in our industry and in our communities.
• Teamwork – Be a team player in everything we do.
• Ownership – Own the actions and decisions.
• Now – Operate with a sense of urgency and discipline.