FT_Front Door Supervisor - Hyatt Regency Atlanta Hotel

Job Details:

Job Location:

Hyatt Regency Atlanta - Atlanta, GA 30303, Join the AAA Parking Family!

AAA Parking is looking for friendly, professional, and service-minded individuals to join our team as a Front Door Supervisor at our Hyatt Regency Atlanta Hotel location.

As the Front Door Supervisor, you will lead the team responsible for creating a polished, welcoming, and efficient arrival and departure experience. You will supervise daily front door operations, coach team members, coordinate with hotel departments, and ensure every guest receives attentive, personalized service from the moment they arrive.

If you are an experienced hospitality professional who enjoys leading teams, resolving challenges, and delivering exceptional service in a fast-paced luxury hotel environment, this could be the opportunity for you.

• Lead by example in providing warm, attentive, and efficient service to every guest.
• Direct and support front door team members throughout the shift to maintain consistent service coverage.
• Promote aggressive hospitality by coaching employees to anticipate guest needs and identify opportunities to exceed expectations.
• Monitor guest interactions and reinforce the appropriate use of guest names and personalized service.
• Ensure doors, luggage assistance, transportation support, directions, and other reasonable guest requests are handled promptly.
• Respond to guest concerns, service breakdowns, and escalated requests with professionalism and sound judgment.
• Remain visible and accessible in the front drive and entrance area, especially during peak arrival and departure periods.
• Maintain composure, accuracy, and a solutions-focused approach in a fast-paced environment.

• Maintain current knowledge of Atlanta attractions, restaurants, entertainment, shopping, transportation, and points of interest.
• Ensure front door team members can provide accurate directions and informed recommendations.
• Maintain thorough knowledge of the hotel’s layout, meeting rooms, amenities, services, parking operations, and guest facilities.
• Communicate relevant hotel activities, special events, VIP arrivals, group movements, and operational changes to the team.
• Ensure only approved taxi, limousine, and transportation providers are used when assisting guests with off-site travel.

• Assign daily positions, breaks, and responsibilities to maintain appropriate coverage and an orderly front drive.
• Conduct shift briefings and communicate priorities, hotel activity, safety concerns, and service expectations.
• Inspect employee appearance, attendance, work areas, and service readiness in accordance with AAA Parking and Loews Atlanta standards.
• Maintain cleanliness, organization, and safety in the hotel entrance, guest service, luggage, and transportation areas.
• Monitor traffic flow and coordinate with valet, bell, security, and hotel operations during busy periods and special events.
• Document incidents, guest concerns, attendance issues, and operational updates accurately and notify management as required.
• Support onboarding and on-the-job training, provide timely coaching, and recognize strong performance.
• Follow and reinforce company, hotel, cash-handling, key-control, emergency, and safety procedures applicable to the operation.

• Partner with hotel leadership and departments to support a seamless guest arrival and departure experience.
• Coordinate staffing and resources during peak periods, special events, group arrivals, and unexpected operational needs.
• Communicate guest requests and service issues promptly to the appropriate hotel department and confirm follow-through when…