Food & Beverage Outlets Manager

Outlet Manager

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in Team Member Café while working
• Benefits are subject to eligibility and may vary by position

What We're Looking For:

A dynamic and service-driven Outlet Manager who can lead daily restaurant operations with consistency, professionalism, and a commitment to guest satisfaction. We're looking for someone who can balance floor leadership with operational strategy—overseeing staffing, service standards, cost control, and team development to ensure a seamless and elevated dining experience.

Who You Are:

• Guest-Focused Leader:
  You genuinely care about creating memorable dining experiences and build relationships through warm, professional service.
• Operationally Sharp:
  You understand labor management, inventory control, forecasting, and how to maintain efficient, high-quality service operations.
• Hands-On Manager:
  You lead by example, stay visible on the floor, and support your team in delivering exceptional service.
• Team Developer:
  You coach, train, and motivate team members to achieve their potential, maintaining high morale and performance.
• Excellent Communicator:
  You work well with Culinary, Banquets, Bar leadership, and other hotel departments to ensure smooth operations.
• Calm Under Pressure:
  You make smart decisions quickly, adapt to changing business needs, and maintain composure during peak periods.

What You'll Do:

Operational Leadership

• Oversee the daily operations of assigned outlets, ensuring smooth, efficient, and cost-effective service.
• Maintain proper staffing levels to ensure optimal performance and guest satisfaction.
• Represent the Director of Food & Beverage in their absence.
• Ensure full adherence to departmental policies, Loews standards, and service guidelines.
• Work visibly on the floor during peak periods while maintaining active communication with the bar, kitchen, and room service.

Guest Experience

• Interact frequently with guests to ensure satisfaction with their dining experience.
• Address concerns promptly and professionally, ensuring issues are resolved effectively.
• Maintain a welcoming environment and encourage team members to use guest names when appropriate.

Financial & Inventory Management

• Oversee labor management, reviewing daily payroll reports and adjusting staffing according to business levels.
• Prepare storeroom requisitions and ensure costs align with budgeted guidelines.
• Monitor inventory levels and maintain proper product usage and control.

Team Leadership & Development

• Interview, hire, train, coach, evaluate, and discipline outlet team members per Loews standards.
• Lead new hire onboarding and ongoing training programs.
• Conduct performance reviews, identify needs for improvement or advancement, and establish development goals.
• Facilitate team communication through departmental meetings and pre-shift discussions.

Collaboration & Communication

• Communicate daily with the Executive Chef or Sous Chef regarding menus, reservations, large parties, and VIP needs.
• Attend required hotel meetings to stay informed on promotions, events,…