Leave Management Specialist

Absence Policies, Benefits, Claims, Employee Relations, Leave Management

Location

• Atlanta, Georgia

Duration:
Expected to be 9 months of a contract with possible extension

Pay Range: $20 – $30/hr., the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws
• FMLA and Leave proficient
• Ability to prioritize and manage multiple tasks
• Ability to communicate complex information to a variety of audiences

Job Description:

The Leave Management Specialist is responsible for administering the leave and absence programs for all client from leave initiation through closure, including all appropriate communications and transactional updates related to the employee’s HR record.

This role will be responsible for providing consistent, quality care in a high-volume service center environment.

Duties/Responsibilities:

• 3-5 years experience in leave management and/or employee benefits
• 3-5 years prior relevant experience in a call center or service center environment with superior customer service skills
• Excellent oral and written communication skills
• Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
• Attentive listening skills that enable asking of probing questions to aid in problem solving and issue escalation
• Experience with HR administration and general exposure/knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)
• Detail oriented and able to multi-task
• Proficient computer skills (Microsoft Word, Microsoft Excel)
• Dependable and willing to learn
• Team player with a positive attitude

Qualifications:

• Provide information regarding Leave of Absence policies, guidelines and legislation.
• Receive and process all Leave requests.
• Assess, adjudicate, track and monitor all Leave claims.
• Complete and ensure accurate documentation for all Leave activities.
• Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and appropriately enrolled in benefits (as applicable).
• Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job.
• Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements.
• Log all interactions in the case management system and/or leave management system.
• Abide by documented standardized best-practice processes when handling inquiries, transactions and requests.
• Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests.
• Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information.
• Display dependability by being punctual and achieving an appropriate level of attendance.
• Attend and participate in on-going training to support the ever changing environment.
• Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword-driven and document-heavy knowledge base.