Benefits Administrator

Atlanta, United States | Posted on 02/18/2026

The Benefits Administrator plays a pivotal role in supporting AAA Parking’s multi-state operations by administering employee benefits programs, managing workers’ compensation claims, and serving as a backup payroll processor. This position ensures accurate, timely, and compliant administration of benefits and claims while providing excellent support to our employees across diverse operational settings.

This is a hybrid role. (2 days remote, 3 days onsite)

• Oversee administration of medical, dental, vision, life insurance, disability coverage, flexible spending accounts, and retirement plans.
• Facilitate new hire enrollment, open enrollment, and qualifying life event changes for hourly and salaried employees across multiple states.
• Serve as the primary point of contact for benefits inquiries, provide educational resources, and address coverage concerns.
• Maintain accurate records in ADP Lyric and submit timely data to carriers and vendors.
• Audit benefit invoices, resolve discrepancies, and collaborate with payroll for accurate deductions.
• Ensure compliance with federal and state regulations including ACA, COBRA, ERISA, HIPAA, and applicable state mandates.
• Support vendor management, plan renewals, and communications to employees regarding benefits.
• Serve as liaison for workers’ compensation claims across parking garages, hotel properties, event venues, and shuttle operations.
• Submit First Reports of Injury (FROI) accurately and promptly to carriers or third-party administrators.
• Collaborate with employees, management, and insurance partners for claim processing, medical follow-ups, and return-to-work planning.
• Monitor claims status, oversee medical documentation, manage work restrictions, and identify transitional duty opportunities.

• Provide backup support to payroll processing for multi-state operations during absences, peak periods, or special projects.
• Review timesheets, verify hours, and ensure accurate pay for hourly and salaried employees across all operational areas.

• Bachelor’s degree in HR, Labor Relations, Business, or related field (or equivalent experience).
• 2–4 years of experience in benefits administration, workers’ compensation, payroll support, or HR.
• Experience supporting multi-state operations preferred.
• Proficiency in HRIS/benefits platforms (ADP or similar).
• Knowledge of ERISA, COBRA, ACA, FMLA, and other benefits compliance regulations.
• Deep understanding of core employee benefits and multi-state workers’ compensation.
• Knowledge of state-specific reporting, waiting periods, and return-to-work requirements.
• Ability to provide clear, empathetic support in fast-paced, customer-facing environments.
• Ability to use sound judgment in navigating complex benefits, payroll, and injury-related situations, and to handle sensitive information with discretion and integrity.

• Ongoing training, certifications, or evidence of continued knowledge-building in HR, benefits, or payroll.
• Experience supporting multi-state operations.
• Strong knowledge of benefits compliance regulations.
• Experience in the hospitality industry preferred.
• Experience engaging with an hourly workforce.
• Basic payroll and wage/hour compliance knowledge.
• Experience with payroll systems (ADP Lyric, Paycom, or similar).
• CEBS or similar certification; FPC is a plus.