Senior Manager, Field HR

Full job description. ABM is hiring a Senior Manager, Field HR to be responsible for aligning business objectives with employees and front‑line leaders in NYC. The position serves as a consultant to front line leaders on human resource‑related issues. The Sr. HR Manager will ensure the HR Management team is successfully partnering with their operations partners. The successful Sr. HR Manager acts as an employee champion and change agent.

The role assesses and anticipates HR‑related needs. It works in collaboration with HR centers of excellence to achieve talent goals necessary to sustain and drive business performance, and implements innovative and practical solutions through a strong process and metrics focus. The position formulates partnerships across the HR function to deliver value‑added service to management and employees that reflects the business objectives of the organization.

This is a Hybrid Work Arrangement (in‑office or in‑field on Tue/Wed/Thu) located at One Liberty Plaza, New York, NY 10006.

• Consults with line management and HR Management team, providing HR guidance when appropriate.
• Oversees six (6) HR Managers, ensuring consistent communication with team and providing support.
• Building and maintaining an environment for our Team Members that results in a high customer focused and engaged workforce.
• Reviews onboarding and orientation for new leaders.
• Analyzes trends and metrics, seeking opportunities and strategies to improve trends in turnover, retention and key indicators of employee and customer engagement.
• Partners with leadership to understand current and future staffing needs.
• Partners with Talent Team to develop workforce plans that respond to current and future staffing needs.
• Partners with Learning & Development Team to ensure key programs are focused on front line managers and team members.
• Ability to read and understand data to inform continuous improvement and inform decision making.
• Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations.
• Maintains in‑depth knowledge of legal requirements related to day‑to‑day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal as needed/required.
• Provides day‑to‑day performance management guidance to front line leaders (e.g., coaching, counseling, career development, disciplinary actions).
• Works closely with front line leaders to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Provides guidance and input on business restructures, workforce planning and succession planning.
• Identifies training needs for business and individual coaching needs.
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Partner with HR Centers of Excellence to deliver programs to meet organizational goals.
• Review key business performance targets and their related talent implications with business leaders.
• Support customer retention and business development through direct involvement with key customer base.
• Identify and drive the sharing of best practices across functions to facilitate continuous improvement.
• Understand and mitigate corporate risk associated with relevant employment laws/policies.
• Partner with and maintain an effective matrix relationship with HR COE and Team Member Services.

• Bachelor’s Degree in Human Resources Management or related field;
  Master’s Degree preferred.
• In lieu of degree, 10+ years of related experience required.
• Minimum of 7 years of applicable experience in Human Resources, business operations or management.
• Appropriate…