Service Delivery Analyst; Client Service Analyst II

Employer Industry: Payment Solutions

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and service delivery
• Engaging role involving cross‑functional teamwork and client relationship management
• Focus on continuous learning and improvement in payment technology

• Partner with commercial, management, technical, and business leads to build cross‑functional teams in support of client needs
• React to moderately complex client inquiries and conduct research to solve issues within established guidelines
• Manage weekly core team stand‑ups and host a client Monthly Operational Review to discuss performance and future capacity
• Build client relationships through accurate and timely communication, establishing credibility through knowledge of systems and product functionality
• Analyze and evaluate client‑initiated changes and perform maintenance on accounts to ensure accuracy

• Bachelor's Degree or a minimum of 2 years related experience
• Experience in consulting with clients to meet business needs
• Knowledge of IT service management tools, hardware, software, and systems
• Strong analytical and problem‑solving skills to analyze complex situations and develop effective solutions
• Excellent written and verbal communication skills for explaining technical details to users and management

• Typically a minimum of 4 years of relevant experience
• ITIL Foundation certification or equivalent

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.