Administrator L1

Overview

Perform customer services related to equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the remedy problem-tracking database. Must be able to repair laptop/workstation and customization. Maintains, analyzes, troubleshoots, and repairs hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems, which includes the setup of workstations and the installation and configuration of software and hardware.

Security compliance adherence for Infra as per customer requirements

Maintain and repair hardware and software systems; install and configure hardware and software; set up workstations and apply software configurations. Troubleshoot customer issues and document resolutions in the remedy problem-tracking database. Interface with vendors for in-warranty returns as needed.

Skills: Desktop/Laptop repair / IMAC new setups experience is a must. Good verbal communication: ability to solicit and convey moderately complex information and make recommendations, good problem solving skills, ability to work well with diverse personalities. Considerable experience supporting Servers, PCs and Handheld Devices.

• Experience in supporting software and user support especially relating to Microsoft tools
• Experience working with helpdesk ticketing system
• Demonstrated time management skills of personal task list
• Ability to set priorities and manage competing objectives
• Ability to lift at least 50lbs

The expected compensation for this role ranges from $25,000 to $50,000.

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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