IT Training & Development Specialist

About the job IT Training & Development Specialist

Must be local to Metro Atlanta

The following compliance item is REQUIRED at the time of resume submission.

Tax Clearance Letter (Pls review compliance tab for instruction)

Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Revenue (DOR).

Must be able to train on software applications or large-scale systems while also identifying areas of risk or for improvement on business processes. The incumbent must be able to build relationships with business resources across all divisions within the Dept. Must be able to facilitate meetings and work as a liaison between the business users and IT personnel on system changes.

The incumbent must also be able to produce training or instructional videos and other training documents on system changes and upgrades.

Specific duties include (but are not limited to):

• Administers training for end users and other trainers
• Consults with vendors or technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users
• Identify training needs based on new system functionalities and/or changes in workflow or business processes
• Produce instructional or training videos and documents for use in support of training
• Provides services such as scheduling of training, maintaining records, setting up/checking equipment
• Develop change management plans for transition to new or upgraded systems
• Documents business processes and create instructional documents for users of new or upgraded systems
• Track and report on system changes

• High School Diploma or GED AND 3 years of experience providing educational, training or instructional services in functional area (IT/IS, End User Support etc.)

• Customer Service:
  Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and in relations to maintenance of systems
• Accountability
• Results Orientation:
  Demonstrated ability to meet deadlines and manage team to achieve performance goals
• Judgment and Decision Making:
  Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties, under general supervision
• Teamwork and Cooperation:
  Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
• Experience working with cross-functional teams in managing various initiatives, and bridging the gap between the business operations and technology teams
• Experience training on software applications or large-scale system implementations
• Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS
  365 and Visio
• Experience using SharePoint or similar software for sharing documentation
• Experience testing and coordinating testing of new installations and system upgrades
• Experience producing training or instructional videos and documents

• Technical Writer certification
• Experience testing and coordinating testing of new installations and system upgrades
• Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, and Visio
• Experience developing adequate training or instructional materials for end users
• Experience using SharePoint or similar software for sharing documentation