Sr ServiceNow Developer​/Admin

Sr Service Now Developer / Admin

Location:

US‑GA‑Atlanta

‑10645

We are seeking an experienced Service Now Developer to be the Subject Matter Expert for our Service Now platform serving our growing 2,000‑person organization. This role is 70‑80% hands‑on development and configuration, with the remainder focused on solution design and business analysis. You'll partner with IT leadership on platform strategy while being responsible for all technical implementation.

Following our recent implementation of ITSM and HRSD modules, you'll be working to stabilize and optimize our environment for performance, usability, and maintainability. You'll work directly with business stakeholders to understand requirements, design solutions, and personally develop and configure all platform changes. You'll be writing code, building workflows, and implementing solutions yourself while collaborating with IT leadership on platform direction.

As our Service Now environment matures and expands, there is opportunity for this role to grow into greater platform ownership and leadership responsibilities, potentially including team building as we scale our Service Now capabilities.

• Personally develop and configure all Service Now applications, workflows, and integrations
• Write custom business rules, client scripts, UI policies, script includes, and server‑side scripts
• Build and maintain Flow Designer automations and Integration Hub connections
• Create custom applications and modify out‑of‑box functionality to meet business needs
• Configure forms, lists, UI actions, and user experience enhancements
• Conduct thorough testing, debugging, and quality assurance of all development work
• Develop reports, dashboards, Performance Analytics, and data visualizations
• Implement and maintain integrations with HR systems, Active Directory, and other enterprise tools

• Collaborate with IT and HR stakeholders to gather and analyze requirements
• Translate business needs into technical solutions and configuration approaches
• Design scalable solutions that leverage out‑of‑box functionality where possible
• Challenge and refine requirements to ensure optimal platform usage
• Document solution designs and technical specifications
• Present solution options to IT leadership with recommendations

• Manage platform administration tasks including user management, roles, and security
• Troubleshoot technical issues and provide expert‑level support
• Plan and execute platform upgrades, ensuring customization compatibility
• Monitor platform health, performance, and utilization
• Maintain technical documentation and knowledge base articles

• Collaborate with IT leadership to develop and maintain the platform roadmap
• Recommend enhancements, new modules, and platform capabilities
• Establish development standards and best practices for the platform
• Provide input on platform priorities and resource allocation
• Advise leadership on technical feasibility and level of effort for initiatives

• 5‑7 years of hands‑on Service Now development and configuration experience
• Proven experience with ITSM modules (Request, Incident, CMDB, Change, Asset, Knowledge)
• Multiple full lifecycle Service Now implementations from requirements through deployment
• Experience working as a primary or solo Service Now resource in an organization
• Strong background in business analysis and requirements gathering
• Track record of post‑implementation platform optimization and stabilization
• Certified Service Now System Admin

• Expert knowledge of Service Now platform architecture and capabilities
• Proficient in JavaScript, Service Now scripting (Business Rules, Script Includes, Client Scripts)
• Strong experience with Flow Designer, Workflow, and automation tools
• Understanding of ITIL processes best practices

• US Citizen
• Excellent communication skills with ability to translate technical concepts for non‑technical stakeholders
• Self‑motivated and able to work independently with…