Sr. Manager, Product Management – Loyalty Products & Customer Engagement Home Depot

Product Management Sr. Manager, Loyalty Products & Customer Engagement

The Product Management Sr. Manager, Loyalty Products & Customer Engagement, is responsible for attracting, retaining, and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. This product group is the core engine for driving customer retention and value exchange, owning the core loyalty program engine, customer-facing experiences, and internal associate-facing tools.

The Sr. Manager leads the strategy to deliver quality products that add value across the loyalty lifecycle. The Sr. Manager is skilled and experienced in generating innovative ideas for growth within their respective areas and across the Product Management organization.

• 40% Strategy & Planning:
  • Looks across product teams and feature sets with a focus on alignment and dependencies.
  • Sets the overall product vision and strategies for the enterprise product thorough an understanding of customer and associate needs, both existing and potential.
  • Applies domain expertise to provide thought leadership and translate vision into action to drive business growth.
  • Collaborates across the enterprise to create alignment between products to provide a seamless user experience.
  • Understands financial and business impact of proposed product updates and activities within portfolio; prioritizes updates to support the enterprise roadmap; and allocates funding across the products.
  • Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features, and makes recommendations and refinements to the product based on learnings.
  • Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner.
  • Participates in and influences development of enterprise technology roadmaps.
  • Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives.
• 30% Delivery & Execution:
  • Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end-user priorities.
  • Documents, reviews and validates to meet quality and change control standards.
  • Understands enterprise goals and KPIs to deliver value against them.
  • Resolves issues within or across product teams that may impair teams from delivery of a quality product in order to meet strategic, financial and technical goals.
  • Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needs.
  • Provides guidance on design of products while balancing dependencies and integration with other products across the enterprise.
  • Reviews and analyzes product metrics to inform strategic and tactical product decisions.
  • Makes suggestions to drive operational excellence, create internal customer satisfaction and meet operational metrics.
• 30% People:
  • Provides leadership, mentoring and coaching to Product Managers.
  • Attracts, retains and develops top talent to build a world class Product Management Team.
  • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback.
  • Fosters collaboration with team members (Engineering, UX, etc.) to drive value, identify and resolve impediments.
  • Is an advocate of modern software development practices.
  • Advocates for the end user and stakeholder by associating with the product, empathizing with and understanding user needs.
  • Works with the product team to assess progress, disseminate lessons learned, and understand next steps.
  • Manages cross-functional team and stakeholder expectations to execute product strategy.
  • Educates requestors to determine priority based on tangible benefits and/or user experience.
  • Guides junior team members in strategy, alignment, analysis and execution tasks.
  • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice).
  • Direct Manager/Direct Reports:
    Typically reports to the Technology Director, Sr. Director or Vice President.

Typically requires overnight travel 5% to 20% of the time.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• 6-8 years of relevant work experience, at least 5 years in loyalty management systems, rules engines, or similar high-volume customer engagement platforms.
• Proficiency in managing complex vendor relationships and contract negotiations for enterprise loyalty platforms.
• Mastery of modern software development…