Manager, Site Reliability Engineering and Incident Management

Manager, Site Reliability Engineering and Incident Management

Join to apply for the Manager, Site Reliability Engineering and Incident Management role at Planet DDS

Location:

East Coast (US)

• Team Leadership & Development
  • Lead and mentor a team of SREs and Incident Managers.
  • Foster a culture of reliability, accountability, and continuous improvement.
  • Collaborate with engineering teams to design resilient platform architectures.
• Incident Management
  • Oversee the incident response process for outages and service disruptions.
  • Ensure timely detection, escalation, and resolution of incidents.
  • Drive post‑incident reviews (PIRs) and root cause analysis.
  • Implement improvements based on lessons learned to prevent recurrence.
• Operational Excellence
  • Mature and enforce best practices for incident response and runbooks.
  • Automate operational tasks to reduce toil and improve efficiency.
  • Maintain observability tools (monitoring, alerting, logging).
• Process & Governance
  • Define and maintain incident management policies and escalation procedures.
  • Drive initiatives for chaos engineering, capacity planning, and disaster recovery testing.

• 7+ years in SRE, Dev Ops, or Infrastructure roles.
• 3+ years in Incident Management leadership.
• Deep understanding of reliability, scalability, and performance optimization.
• Multi‑cloud expertise in AWS, Azure, or GCP.
• Understanding of DNS, load balancing, firewalls, and compliance frameworks.
• Knowledge of fundamental cloud security (e.g., IAM, firewalls).
• Proficient with logging and monitoring and security best practices.
• Strong collaboration and communication skills.
• Bachelor’s Degree in a relevant major or equivalent years of experience is a plus.

• Dental industry knowledge.
• Experience working in B2B SaaS companies.
• Experience with cloud containers, specifically Kubernetes.

Dental software is broken. We aim to fix it.

To be the first choice for growth‑minded dental businesses.

We adopt a set of common values to encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers:

• Collaborative – Working independently and across teams, we create scalable solutions to enable company growth.
• Empathetic – We are educated on the experience of our customers and feel vested in their success.
• Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes.
• Trustworthy – We operate with integrity and honesty, making promises we know we can keep.
• Ambitious – We are driven by our ability to make a long‑term, positive impact on the lives of dental market leaders.

Planet DDS is an Equal Opportunity Employer – Including Disability/Veterans