Business Analyst

Experience in Disaster Recovery and Governance Support Continuous Integration/Continuous Delivery efforts and advocate for automation where possible Knowledge of the Service Now platform and how to enhance product development Planning and estimating the specific requirements involved in a project or strategic initiative Facilitating meetings with organizational leadership and organizing presentations

6+ years of experience required

• Provides BU Support, resolving issues not requiring extensive business / system knowledge.
• Communicates incident status / clarifies issues with business partner.
• Escalates incidents to seniors where business process and extensive system knowledge is required.
• Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge.
• Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs.
• Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT.
• Understands and documents business requirements and user requirements to ensure system designs meets business needs.
• Ensures knowledge transfer to the support organization occurs prior to system go-live.
• Schedules and communicates the system go-live date.
• Develops and/or updates documentation and training materials.
• Ensures IT and SOX compliance is covered.
• Documents functional requirements that describe the system, process, or product to fulfill business requirements.
• Responsible for functional design of application systems across all technologies and platforms.
• Translates user requirements to process and data requirements.
• Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support.
• Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms.
• Provides broad understanding of platforms and applications across all technologies.
• Functions as an IT advisor to the business units.
• Oversees and guides the team of Business Analysts I, II.