Senior Salesforce Developer Agentforce Service expr

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

We are seeking a highly skilled Senior Salesforce Developer with deep expertise in Salesforce Service Cloud and Agentforce to support large‑scale Agent Desktop and Service Assist AI initiatives. The role involves building, customizing, and integrating Salesforce capabilities to deliver an intelligent, seamless, omnichannel service experience in a regulated enterprise environment.
The ideal candidate is technically strong, hands-on with Salesforce development, and experienced in integrating multi-channel service workflows and backend systems.

Key Responsibilities

• Design, develop, and enhance Salesforce Service Cloud and Agentforce solutions for enterprise-scale service operations.
• Build and customize Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration elements.
• Implement and optimize Omni-Channel routing, ensuring efficient handling of multiple service channels.
• Integrate Salesforce with backend systems using REST/SOAP APIs and middleware.
• Support initiatives focused on Agent Desktop, Service Assist AI, routing logic, and productivity tools.
• Collaborate with cross-functional teams in a regulated, high-compliance environment.
• Participate in code reviews, deployments, and solution architecture discussions.
• Ensure scalability, security, and best practices in Salesforce development.

Must-Have Qualifications

• 8–10 years of hands-on experience in Salesforce development.
• Strong expertise in Salesforce Service Cloud and Agentforce.
• Proficiency in Apex, LWC, Lightning Components, Flows, and core Salesforce configuration.
• Experience configuring Omni-Channel and supporting multi-channel service workflows.
• Working knowledge of Salesforce integrations using APIs.
• Experience working in enterprise-scale or regulated environments.

The base compensation range for this role in the posted location is: $ - $ Per Annum

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy:
  Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it…