Fleet Solutions Manager - Mining

SUMMARY

The Fleet Solutions Manager is responsible for driving the performance, reliability, and business value of Hitachi's installed mining fleet across North America. This role leverages Landcros Connect Insight, Landcros Autonomous Haulage System (AHS) data, fleet telemetry, condition monitoring, and external data sources to transform raw information into actionable insights and predictive analytics.

The position serves as a strategic leader in digital mining services, remote fleet monitoring, and autonomous haulage support, within the Regional HQ for Hitachi Construction Machinery. The Fleet Solutions Manager collaborates across HCMA, HCM Group Companies, dealers, and customer operations to improve productivity, extend asset life, optimize AHS performance, and deliver measurable value.

As the department leader for Fleet Solutions, additional responsibilities for development of internal capabilities and capacities for future growth are key to the position.

• Act as the subject matter expert for Landcros Connect Insight, remote health monitoring, performance analytics, and digital solutions for EX and EH mining‑class equipment.
• Lead the development and execution of remote support processes, diagnostic workflows, and predictive maintenance capabilities.
• Proactively monitor fleet performance to identify trends, emergent issues, and optimization opportunities for both manned and autonomous fleets.
• Serve as the HCMA technical and analytics focal point for Landcros AHS system performance, fleet reliability, and operational optimization.
• Interpret AHS data (cycle times, queues, interactions, productivity KPIs) to identify improvement opportunities and support operational excellence.
• Support mine site and AHSBU deployment teams and dealer partners in troubleshooting AHS‑related issues, validating fleet performance, and ensuring stable and safe autonomous operations.
• Work with customers, dealers and AHSBU Deployment teams to integrate AHS insights into planning, dispatching, and continuous improvement cycles.
• Provide feedback to global AHS engineering teams for algorithm enhancements, system updates, and new feature development.
• Train and consult with dealers and customers on digital tools, AHS monitoring, reliability methodologies, and proactive maintenance strategies.
• Standardize digital reporting, dashboards and AHS performance reviews across the North American dealer network.
• Provide high‑level escalation support to dealers for complex diagnostic or system issues.

• Serve as the HCMA technical and analytics focal point for Landcros AHS system performance, fleet reliability.
• Interpret AHS data (cycle times, queues, interactions, productivity KPIs) to identify improvement opportunities and support operational excellence.
• Support mine site and AHSBU deployment teams and dealer partners in troubleshooting AHS‑related issues, validating fleet performance, and ensuring stable and safe autonomous operations.
• Work with customers, dealers and AHSBU Deployment teams to integrate AHS insights into planning, dispatching, and continuous improvement cycles.
• Provide feedback to global AHS engineering teams for algorithm enhancements, system updates, and new feature development.

• Train and consult with dealers and customers on digital tools, AHS monitoring, reliability methodologies, and proactive maintenance strategies.
• Standardize digital reporting, fleet dashboards, and AHS performance reviews across the North American dealer network.
• Provide high‑level escalation support to dealers for complex diagnostic or system issues.

• Develop and maintain reliability KPIs, predictive models, and fleet performance dashboards for both conventional and autonomous equipment.
• Conduct continuous improvement workshops and equipment performance reviews with dealers and customers.
• Collaborate with Product Support and Engineering to address failure modes, systemic issues, and recurring AHS or telematics concerns.

• Lead customer‑facing…