Senior Digital Technology Lead, CRM

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Job Summary:

UCB is a global biopharmaceutical company focusing on neurology and immunology. They are seeking a Technical Lead, CRM to manage projects and ensure the scalability of CRM systems for the US market while collaborating with various teams and external vendors.

Responsibilities:

• Stakeholder Relationships:
Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives. Shape demand and requirements; challenge where appropriate. Drive decisions and influence team members and business partners, within span of control.

• Project Management Leadership:
Manage local and global projects based on business requirements in line with the IT Project Management Framework.

• Subject Matter Expertise:
Serve as the IT SME for CRM throughout the global organization. Maintain awareness of industry trends, identify opportunities for business process and technology improvements and value creation. Also stay current on all related legal, regulatory or compliance requirements and related best practices.

• Vendor/Partner Management:
Support the evaluation, selection, and management of CRM partners. Drive cost savings and efficiencies. Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties.

• Solution Support:
Ensuing timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, etc. Responsible for all system updates including testing, validation, acceptance and deployment activities. Support and/or Lead the software delivery lifecycle (“SDLC”) for the CRM system for the given domain.

Qualifications:

Required:

• 7+ years’ experience in full systems life cycle management and deployment experience in Veeva or Salesforce CRM

• Experience in the support of computerized System Validation, part 11 compliance, SOX compliance

Preferred:

• 4+ years of experience in the Pharmaceutical industry strongly preferred

• Veeva Administrator Certification, Veeva Event Management Admin Certification, or Salesforce Administrator strongly preferred

• Experience with technology systems to support commercial/go-to-market teams in the life sciences industry

• Experience working with Creative agencies in support of Marketing teams

• Strong understanding of HIPAA requirements (Data Security, Encryption, storage, handling, etc) and associated system impacts.

Company:

UCB – Inspired by patients. Driven by science. Founded in 1928, the company is headquartered in Brussels, Brussels Hoofdstedelijk Gewest, BEL, with a team of  employees. The company is currently Public Company.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Project Management
• Industries Software Development

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Medical insurance

Vision insurance

401(k)

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