Customer Engineer

** About NCR Atleos
** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

The Customer Engineer 1 (CE1) is the owner of customer incidents as assigned. The Customer Engineer will make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders. The Customer Engineer will also assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment.

The Customer Engineer may also perform required modular swaps and unit replacements or perform preventative maintenance services. Tier I workload should be 80% or greater of overall workload

The Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower. The Customer Engineer will have ownership of the customer problems or incidents until the situation has been resolved to the customer’s satisfaction and/or within the parameters of the agreed upon Service Level Agreement (SLA).
** Education and Experience
** Education  
• College degree or certificate in electronics or computer technology is preferred.  Training  Acceptable advanced training may consist of:  
• One year of College level courses, equivalent military training, or training in electronics or computer technology.  
• One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time.  
• A+ Certification  Experience Preferred  
• Job-related experience in electronic or electromechanical devices preferred, but not required  
• Previous experience as an electronics bench or rework technician
** Key Areas of Responsibility
** Customer Relations/Customer Satisfaction  
• Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).  
• Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.  
• Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.  
• Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.  
• Represents NCR in a manner that reflects positively on the image and reputation of the company

Customer Services  Assists or delivers the following customer services:  
• Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance  
• Performs periodic preventative maintenance on assigned products  
• Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATM’s and or within financial institutions

Offers of employment are conditional upon passage of screening criteria applicable to the job.
** EEO Statement
** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
** Statement to Third Party Agencies
** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
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