Field Systems Enablement Lead

Overview

Right Restoration Partners (RRP) is a private-equity-backed restoration services platform building a national family of high-performing local brands. We are a service-first organization that shows up for homeowners and communities during some of their most difficult moments, responding to fires, floods, and other unexpected events with urgency, care, and professionalism.

Since launching in 2024, RRP has grown through strategic M&A, organic expansion, and disciplined operational execution. As we scale, our focus remains clear: support the people who do the work, because they are the ones helping customers on their worst days.

Position Overview

The Field Systems Enablement Lead is responsible for planning and delivering training that drives adoption of the company’s Field Service Management (FSM) platform across residential and commercial restoration operations. Reporting to the IT Director, the Field Systems Enablement Lead partners with project teams to support deployments, onboard new users, and continuously improve how field and office staff use the system to run jobs efficiently and profitably.

• Design and deliver role‑based training programs for field technicians, estimators, project managers, dispatchers, and office staff on the FSM platform and integrated business systems (accounting, communication, and document tools).
• Develop clear, practical training materials, including instructor‑led slide decks, quick reference guides, workflow playbooks, e‑learning modules, and short how‑to videos tailored to restoration use cases.
• Conduct live in‑person classes at branch locations and virtual classes via Microsoft Teams or similar platforms; provide 1:1 or small‑group coaching as needed to reinforce learning.
• Collaborate with software partners, and business leaders to understand upcoming releases, configuration changes, and process updates, and translate them into updated training content and communication.
• Support new office openings, service line launches, and phased rollouts by creating deployment training plans, coordinating schedules, and ensuring training environments and data are ready before go‑live.
• Act as a change‑management champion by explaining the “why” behind the FSM solution, modeling best‑practice usage, and reinforcing data quality, documentation standards, and safety/compliance workflows.
• Maintain a training calendar, manage enrollments, track attendance/completions, and capture assessment scores or certifications using the company’s learning management or tracking tools.
• Gather feedback through surveys, ride‑alongs, and manager check‑ins to identify training gaps, then iterate on content and delivery for continuous improvement.
• Support user acceptance testing and pilot programs by documenting key scenarios, observing how end users interact with the system, and feeding findings back to IT and project teams.
• Serve as an escalation point for “how do I use the system?” questions and product owners to resolve issues and update training assets accordingly.

• 3+ years in a systems training, implementation, or super‑user role supporting a field service, FSM, or CRM platform (e.g., Salesforce, Service Titan, or similar).
• Demonstrated experience training both field service technicians (mobile workflows) and office personnel (dispatch, scheduling, invoicing, and reporting).
• Background working with or supporting trades, construction, restoration, home services, facilities management, or other field‑based operations.
• Proven ability to design and deliver engaging adult‑learning experiences using a mix of classroom, virtual, and self‑paced methods.
• Strong communication, facilitation, and interpersonal skills, with the ability to simplify technical concepts for non‑technical audiences and adapt to different learning styles.
• Solid organizational and project management skills, including the ability to manage multiple training initiatives, locations, and stakeholder groups simultaneously.
• Proficiency with Microsoft 365 (Teams, PowerPoint, Word, Excel) and comfort learning new content‑authoring tools or LMS platforms.
• Willingness to travel regularly to branch…