Senior Manager, Software Engineer, Cust. Operational Excellence

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

February 5, 2026

Shift:

Job Description

Summary:

The Senior Manager, Software Engineer is a senior individual contributor accountable for designing, building, and sustaining production-grade software solutions that support Customer and Commercial product teams operating under a modern Product Operating Model.

This role is deeply hands-on. The Senior Manager is expected to write, review, and maintain code, shape technical direction, and deliver complex capabilities end-to-end. The role acts as a technical multiplier, raising engineering quality, delivery speed, and system resilience-without formal people management responsibility.

Core Accountabilities

Product Model & Discovery Partnership

* Partner closely with Product Managers, Designers, and Tech Leads to co-own product outcomes, not just implementation details.

* Participate in discovery to assess feasibility, reduce risk early, and shape solution approaches before commitments are made.

* Translate customer and business problems into clear technical designs and executable solutions.

Software Architecture & Technical Design

* Design and evolve scalable, maintainable software architectures aligned to Customer and Commercial domains.

* Make explicit trade-offs across performance, reliability, security, cost, and time-to-market.

* Ensure designs support testability, observability, and long-term sustainability.

* Provide architectural guidance through design reviews, reference implementations, and standards.

Hands-On Software Delivery

* Build, extend, and maintain production software across services, APIs, and platforms.

* Lead complex engineering initiatives through direct contribution, not delegation.

* Ensure high standards for code quality, automated testing, and documentation.

* Reduce technical debt through thoughtful refactoring and simplification.

Automation & Engineering Excellence

* Design and implement automation-first approaches across testing, deployment, and operational workflows.

* Ensure software is delivered with strong automated test coverage and integrated CI/CD pipelines.

* Improve developer experience by reducing friction and manual steps in the delivery lifecycle.

* Use metrics to continuously improve throughput, reliability, and quality.

Individual Contributor Technical Leadership

* Act as a go to technical authority for complex problems and critical systems.

* Influence technical direction across teams through expertise and credibility.

* Mentor senior engineers and Tech Leads through coaching and collaboration (without direct management).

* Set the technical bar for craftsmanship, reliability, and operational ownership.

Business Partnership & Communication

* Serve as a trusted technical partner to Product and business stakeholders.

* Communicate technical decisions, trade-offs, and risks in clear business-relevant terms.

* Proactively surface constraints and dependencies early to avoid late surprises.

* Support external partner or customer discussions as a technical authority when needed.

Software Engineering Expertise

* Demonstrate deep hands-on experience building and operating software through full stack development and Salesforce platforms.

* Design cloud-native solutions leveraging Azure services and platform capabilities.

* Apply secure by design principles using Azure identity, access, and security controls.

* Ensure solutions are observable, resilient, and cost-effective in Azure environments.

* Stay current on modern platform evolution and evaluate new capabilities for real business value.

Success Measures

* Delivery of high-quality, reliable software that meets customer and business outcomes.

* Reduced production incidents and improved system stability.

* Strong automated test coverage and CI/CD adoption.

* Faster delivery cycles with sustained quality.

* Positive influence on engineering standards and practices across teams.

Leadership Profile

* Builder-first mindset with strong technical depth

* Outcome-oriented, not task-driven

* Influences through credibility and execution

* Comfortable operating in ambiguity and complex systems

*…