Manager, Client Service

Job Location: Full Time – (Hybrid) Atlanta, NY, Norwalk, Boston

Primary Objective

Drive impactful and profitable delivery for a major Kantar client, AT&T, by managing daily client communication, ensuring high‑quality outputs, and partnering with internal teams to deliver exceptional insights that guide client decisions.

Key Responsibilities

Client & Account Management

• Serve as a day‑to‑day contact on AT&T programs, managing communications, expectations, timelines, and deliverables.

• Build trusted relationships by demonstrating reliability, clarity, and a deep understanding of client goals.

• Translate client questions into clear research needs, connecting them back to business challenges and Brand Performance frameworks.

• Support Directors in strategic conversations, contributing early thinking, hypotheses, and storytelling direction.

Project & Delivery Excellence

• Manage end‑to‑end delivery for recurring or moderately complex studies (e.g., brand tracking, imagery, segmentation‑linked KPIs, funnels, equity diagnostics).

• Ensure timelines, scope, and quality standards are met across each project phase—from design to reporting.

• Partner with GDC PM teams, analytics, charting, and operations to coordinate study execution efficiently.

• Perform high‑quality checks on questionnaires, data, and deliverables; escalate risks early and propose solutions.

• Lead the first rounds of report drafting and insight generation, synthesizing data into clear, actionable narratives.

Insight Development & Storytelling

• Build compelling presentations and reporting materials, weaving together data, brand frameworks, and client context.

• Identify meaningful patterns and thematic insights that answer client business questions.

• Participate in client readouts, contributing sections of the story or leading portions as appropriate.

Commercial & Financial Stewardship

• Support accurate scoping by informing Directors of risks, complexities, or scope changes.

• Help ensure profitable delivery by tracking hours, anticipating overages, and partnering on mitigation plans.

• Contribute to proposal development with input on methodology, timelines, and draft scopes.

Team Leadership & Collaboration

• Coach junior team members (Associates, Senior Associates) on analysis, story development, operations, and Kantar ways of working.

• Foster a collaborative, positive, calm, and solutions‑oriented team culture.

• Engage with cross‑solution partners (Creative, Analytics, Media, CX) to identify opportunities for integrated delivery when relevant.

Required Skills & Experience

• 3–5 years of experience in brand research, consumer insights, analytics, or related disciplines.

• Strong understanding of quantitative brand measurement (brand equity, funnels, category drivers, segmentation, competitive dynamics).

• Ability to manage multiple work streams and deadlines simultaneously.

• Strong written and verbal communication, with emerging skills in insight articulation and client storytelling.

• Comfort with data interpretation; strong attention to detail; ability to synthesize large data sets.

• Skilled in PowerPoint and Excel; familiarity with BI tools (Power
  
  BI, Tableau) is a plus.

• Bachelor’s degree in Marketing, Psychology, Business, Social Science, or related field preferred.

Success Factors (Aligned with Kantar’s Global Success Framework)

• Connect to Win: Collaborates effectively, builds trust with teammates and clients, and contributes to a positive team dynamic.

• Builds Great Teams: Coaches juniors thoughtfully, shares process knowledge, and role‑models high quality standards.

• Leads with Impact: Demonstrates ownership over work streams, brings proactive solutions, and strengthens client confidence.

• Solves Problems Decisively: Anticipates risks early, recommends actions, and balances speed with accuracy.

• Owns Commercial Success: Helps maintain margin discipline, understands scoping basics, and escalates commercial risks appropriately.

• Drives Lasting Change: Continuously seeks smarter, faster ways of working and adapts…