Sr. BA, Investments & Trading Application Support

This job is with Invesco, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About Invesco
As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

What's in it for you?
Our people are at the ver  y core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:
Flexible paid time off

Hybrid work schedule

401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution

Health & wellbeing benefits

Parental Leave benefits

Employee stock purchase plan

Job Description
Investment Technology is responsible for designing and executing global strategic initiatives. Partners with Front Office Investments, Performance Management and Risk business functions to achieve stable future state platforms and competitive alpha generation capabilities.

The Senior Business Analyst will provide comprehensive support for trading desk applications and other critical business systems within the investment management industry. Acting as a key liaison between traders, business stakeholders, technology teams, and external vendors, this role ensures that all supported applications operate efficiently and meet evolving business and regulatory requirements. The position also involves maintaining documentation, improving processes, collaborating with vendors for issue resolution and enhancements, and delivering exceptional service across multiple business areas in a fast-paced environment.
Responsibilities
Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients

Capture any system bugs, enhancements, or new business requirements, to be reviewed with the team and the business units on a regular basis

Resolve application issues, raised by clients on a day-to-day basis, in an effective and timely manner

Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings

Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover

Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation

Provide out of hours, weekend and bank holiday support when required as agreed with manager

Take the lead in resolving complex issues and share info and knowledge with others

Help the manager to monitor team performance and provide feedback to ensure continuous improvement

Help the manager in developing improvements to support team processes and procedures and ensure agreed procedures are followed

Assist with small enhancement and project work on supported applications

Provide guidance and training to others to help them develop their skills and improve their performance

Required

Skills and Experience:

10+ years of OMS systems (Aladdin/CRD) or front office support experience

5+ years of SQL database query skill

Investment Industry knowledge

Business or Technology related degree is desirable but not essential

Must be a team player

Must have a strong desire to learn and progress (motivated enough to self-learn)

Must have the capability to learn quickly in a high-pressure environment

Must have strong problem-solving capabilities with an analytical and methodical approach

Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service

Must have ability to communicate well both verbally and in writing

Good inter-personal skills combined with willingness to listen to users, ability…