Senior Manager, Software Engineer, Cust. Operational Excellence

Position: Senior Manager, Software Engineer, Cust.  Operational Excellence
The Senior Manager, Software Engineer is a senior individual contributor accountable for designing, building, and sustaining production-grade software solutions that support Customer and Commercial product teams operating under a modern Product Operating Model.

This role is deeply hands-on. The Senior Manager is expected to write, review, and maintain code, shape technical direction, and deliver complex capabilities end-to-end. The role acts as a technical multiplier, raising engineering quality, delivery speed, and system resilience-without formal people management responsibility.

** Core Accountabilities*
* ** Product Model & Discovery Partnership*
* + Partner closely with Product Managers, Designers, and Tech Leads to co-own product outcomes, not just implementation details.

+ Participate in discovery to assess feasibility, reduce risk early, and shape solution approaches before commitments are made.

+ Translate customer and business problems into clear technical designs and executable solutions.

** Software Architecture & Technical Design*
* + Design and evolve scalable, maintainable software architectures aligned to Customer and Commercial domains.

+ Make explicit trade-offs across performance, reliability, security, cost, and time-to-market.

+ Ensure designs support testability, observability, and long-term sustainability.

+ Provide architectural guidance through design reviews, reference implementations, and standards.

** Hands-On Software Delivery*
* + Build, extend, and maintain production software across services, APIs, and platforms.

+ Lead complex engineering initiatives through direct contribution, not delegation.

+ Ensure high standards for code quality, automated testing, and documentation.

+ Reduce technical debt through thoughtful refactoring and simplification.

** Automation & Engineering Excellence*
* + Design and implement automation-first approaches across testing, deployment, and operational workflows.

+ Ensure software is delivered with strong automated test coverage and integrated CI/CD pipelines.

+ Improve developer experience by reducing friction and manual steps in the delivery lifecycle.

+ Use metrics to continuously improve throughput, reliability, and quality.

** Individual Contributor Technical Leadership*
* + Act as a go to technical authority for complex problems and critical systems.

+ Influence technical direction across teams through expertise and credibility.

+ Mentor senior engineers and Tech Leads through coaching and collaboration (without direct management).

+ Set the technical bar for craftsmanship, reliability, and operational ownership.

** Business Partnership & Communication*
* + Serve as a trusted technical partner to Product and business stakeholders.

+ Communicate technical decisions, trade-offs, and risks in clear business-relevant terms.

+ Proactively surface constraints and dependencies early to avoid late surprises.

+ Support external partner or customer discussions as a technical authority when needed.

** Software Engineering Expertise*
* + Demonstrate deep hands-on experience building and operating software through full stack development and Salesforce platforms.

+ Design cloud-native solutions leveraging Azure services and platform capabilities.

+ Apply secure by design principles using Azure identity, access, and security controls.

+ Ensure solutions are observable, resilient, and cost-effective in Azure environments.

+ Stay current on modern platform evolution and evaluate new capabilities for real business value.

** Success Measures*
* + Delivery of high-quality, reliable software that meets customer and business outcomes.

+ Reduced production incidents and improved system stability.

+ Strong automated test coverage and CI/CD adoption.

+ Faster delivery cycles with sustained quality.

+ Positive influence on engineering standards and practices across teams.

** Leadership Profile*
* + Builder-first mindset with strong technical depth

+ Outcome-oriented, not task-driven

+ Influences through credibility and execution

+ Comfortable operating in ambiguity and complex systems

+ Holds a high bar for quality, automation, and ownership

** Required Experience & Capabilities*
* + Bachelor's…