Program Manager, Omnichannel and Strategy

Position: Program Manager, Omnichannel and Employee Strategy
The Project Leader, Omnichannel and Experience Strategy plays a pivotal role in shaping the future of Delta's enterprise products and experiences across omnichannel and employee domains. The role drives cross-functional alignment, defines vision and strategy, and helps bring future-state experiences to life.

Partnering with product teams, operations, and executive leaders, the Program Leader translates insights, market trends, and user needs into clear strategic direction, roadmaps, and high-impact initiatives that advance Delta's enterprise capabilities. Through critical and systems thinking, human-centered design, and strong analytical acumen, the role influences decision-making and guides the evolution of Delta's digital and operational ecosystems.

Key Responsibilities

* Drive enterprise-wide, cross-functional collaboration by facilitating workshops and strategic forums that strengthen alignment, deepen shared understanding, and empower confident decision-making.

* Strengthen enterprise ways of working by supporting team development and upskilling efforts, leveraging facilitation practices that enhance collaboration and improve delivery efficiency

* Champion human-centered design, a growth mindset, and systems thinking to develop culture, behaviors, and experience outcomes across the enterprise.

* Influence senior leaders through compelling storytelling, data-backed insights, and executive-ready communication.

* Guide market & user research, competitive analysis, and experience evaluation-partnering with Customer Insights and Experience Development to surface opportunities, risks, and evolving user needs.

* Apply design thinking practices (e.g., journey mapping, service blueprinting, future-casting) to inform product strategy and define long-term enterprise experiences.

* Lead the development of product visions and strategies that enable cohesive, human-centered experiences, architectural simplification, accelerated delivery, and strong governance.

* Develop project proposals that articulate value, return on investment, balance near-term delivery, continuous improvement, and progress toward a long-term strategic vision.