Web Accessibility Coordinator

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The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 89 Executive Branch agencies and managed network services to more than 1,200 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end user computing, disaster recovery and security. Managed network services include the state’s wide and local area networks, voice, cable and wiring, and conferencing services.

The State Web Accessibility Coordinator ensures that all digital services, websites, applications, and electronic communications provided by state agencies are accessible to all residents, including individuals with disabilities. This position serves as the state's subject matter expert on digital accessibility, responsible for developing and guiding compliance strategies, training programs, and policy implementation in alignment with Section 508 of the Rehabilitation Act, the Americans with Disabilities Act (ADA), and Web Content Accessibility Guidelines (WCAG) 2.1 AA.

• Lead the development and implementation of statewide web accessibility standards, policies, and best practices.
• Conduct regular accessibility audits of public‑facing state websites and digital services using automated tools and manual testing.
• Provide expert consultation to state agencies on digital accessibility compliance, including procurement reviews and remediation strategies.
• Coordinate and deliver training and capacity‑building programs for agency web and content teams.
• Collaborate with legal, IT, communications, and disability advocacy groups to promote inclusive digital experiences.
• Monitor legislative and regulatory developments related to digital accessibility and ensure timely updates to policies and practices.
• Develop reporting mechanisms and metrics to track accessibility progress across agencies.
• Serve as the primary liaison to federal agencies, accessibility vendors, and community stakeholders on digital inclusion efforts.
• Perform other duties as assigned.

• Empathetic Leadership & Emotional Intelligence – Demonstrates the ability to lead with empathy, understand diverse perspectives, and foster inclusive, trust‑based working relationships.
• Executive Presentation & Facilitation – Effectively communicates complex concepts through clear, engaging presentations tailored to diverse stakeholder audiences.
• Analytical Research & Insight Generation – Conducts thorough research, synthesizes information, and applies insights to inform decisions, strategy, and continuous improvement.
• Strategic Thinking & Business Acumen – Anticipates trends, evaluates risks and opportunities, and aligns initiatives with organizational goals and long‑term priorities.
• Advanced Written & Verbal Communication – Communicates with clarity, precision, and professionalism across all levels of the organization.
• Collaborative Team Effectiveness – Builds strong partnerships, contributes to high‑performing teams, and promotes shared accountability for outcomes.
• Cross‑Functional Influence & Stakeholder Management – Successfully influences and aligns cross‑functional teams and stakeholders to achieve shared objectives without direct authority.

• Bachelor’s degree in Computer Science, Human‑Computer Interaction, Information Technology, Public Administration, or a related field AND three (3) years of experience in web accessibility, digital compliance, or related roles WITH:
  • Deep knowledge of WCAG, Section 508, ADA Title II, and digital accessibility testing tools (e.g., Axe, WAVE, Siteimprove, JAWS/NVDA/Voice Over).
  • Strong communication and training skills with the ability to explain technical topics to non‑technical audiences.
  • Demonstrated ability to manage cross‑agency projects and influence policy adoption.

Note:

An equivalent combination of education and job‑specific experience that provided the knowledge, experience, and competencies required to successfully perform the job at the level listed may be…