Aircraft Maintenance Control – Atlanta

Company Summary

Echo Star builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives.

Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.

Echo Star is a leading provider of satellite products and services that recently announced disruptive in-flight entertainment and connectivity solutions for airlines.

Echo Star has an exciting opportunity for a Technical Support Specialist – Aircraft Connectivity - Atlanta in our Hughes Network Systems division supporting our AERO Mobility business unit. This role is essential for supporting the customer's maintenance and repair of the Hughes in-flight connectivity system. This position will operate as a customer‑facing role, providing frontline technical guidance to our airline customers, and you will act as a critical conduit for communications between airline maintenance personnel and the Hughes aircraft operations team.

This position offers a great opportunity for career growth in a dynamic environment focused on innovation and operational excellence. This position will be located at our customer facility in Atlanta, GA.

• Technical Support
  • Support all facets of airline customer maintenance operations for the Hughes in-flight connectivity system
  • Monitor all incoming and active discrepancies using a ticketing system and establish maintenance plans with the airline to ensure issues are being addressed
  • Examine technical performance data to diagnose system faults and provide corrective actions for airline technicians
  • Interpret a variety of technical manuals, wiring diagrams, and schematics to provide technical guidance
  • Utilize various data sources, such as performance metrics, tickets, and system logs to facilitate troubleshooting and diagnostics of aircraft IFC system
  • Focus on resolving faults with speed and efficiency while also ensuring compliance to federal regulatory guidelines
  • Accomplish projects and assignments as needed, which are sometimes broad in nature, and frequently may require engagement with cross functional teams
  • Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support
  • This position may require occasional trave
• Communication
  • Communication skills with customers in providing system training, troubleshooting guidance, and reporting requirements
  • Collaborate with Hughes cross‑functional teams to resolve technical issues and implement improvements in support of customer aircraft
• Process Improvement
  • Continuously analyze and improve support systems, tools, and processes to drive cost reduction, improve customer performance, and enhance efficiency

Education and Experience:

• Two‑year degree in a technical field or combination of relevant work experience and certifications
• Experience in the servicing and operation of Inflight Connectivity/SATCOM Systems
• Prior experience with Inflight Connectivity Systems
• Experience in Avionics systems

Preferred Qualifications

• Strong verbal, written, and interpersonal communication skills
• Strong analytical skills and troubleshooting experience
• Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support
• This position may require occasional travel
• High attention to detail and strong organizational skills
• Ability to work in a fast‑paced environment, managing multiple tasks simultaneously
• Strong problem‑solving abilities and proactive mindset
• Proficiency in Microsoft Excel, PowerPoint, and other office software
• Strong interpersonal skills and the ability to collaborate effectively with internal teams and customers
• Resilient under pressure with the ability to handle complex situations and resolve conflicts
• Strategic thinker with the ability to innovate and improve processes
• Strategic thinker with the ability to innovate and improve processes
• Aircraft maintenance and operations experience a plus

Visa sponsorship not available for this role

Compensation:…