IT Support Engineer

IT Support Engineer page is loaded## IT Support Engineer locations:
GA-Atlanta (OL) time type:
Full time posted on:
Posted Yesterday job requisition :
R0007456
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* Who We Are:

** On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more.

An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and P , the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans.

TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
** I.*
* ** About TKO:
** TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company that comprises UFC, the world’s premier mixed martial arts organization, and WWE, an integrated media organization and the recognized global leader in sports entertainment. Together, our organizations reach more than 1 billion households in approximately 210 countries and territories, and we organize more than 300 live events year-round, attracting more than two million fans.

TKO is majority owned by Endeavor Group Holdings, Inc. (NYSE: EDR), a global sports and entertainment company.
** II.

Position Summary:

** The Technology Department is responsible for the operation and support of all IT systems across the company. The IT Support Technician plays a key role in delivering high-quality technical support to all employees, providing timely and effective troubleshooting across desktop hardware, software, and mobile devices.

This role requires a strong customer service focus, solid technical expertise, and a high level of responsiveness. The IT Support Technician must be able to manage and prioritize multiple requests while maintaining excellent service standards and supporting the wider team as needed.

As part of a global technology team, the IT Support Technician contributes to a culture of collaboration, reliability, and continuous improvement, with a consistent focus on delivering excellent end-user experience.
** III.

Core Responsibilities:

*** Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
* Provide thoughtful end user computing support for diverse business units and different locations
* Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements
* Adherence to and enforcement of all information security protocols
* Perform preliminary server administration and manage the network connectivity
* Help champion, deploy, and support new technologies to address business needs
* Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
* A strong ability to remain focused with a professional and flexible attitude while multi- tasking
* Always maintain complete confidentiality and discretion
* Participate in moves and changes as they relate to the technology environment
* Occasional travel and occasional on-call escalation support
** IV. Technical

Skills:

*** Previous experience in a level one IT support role
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