Chief of Staff

Overview

SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations.

SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America. We deliver comprehensive solutions including SpryCIS, Spry Engage, Spry Mobile, and Spry Wallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success. Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.

Join our award-winning team in transforming an essential industry that powers communities across the Americas.

We’re looking for our very first Chief of Staff to serve as a strategic operator and integrator to the SVP, Client Solutions. This is a high-trust partnership role designed for someone who can align cross-functional efforts, drive initiatives to completion, and embed operational excellence across the organization. You’ll serve as the connective tissue between strategy and execution—bringing clarity, cohesion, and momentum to a fast-scaling team.

This is a rare opportunity to operate at the intersection of leadership and impact, shaping how we work while enabling others to do their best work.

• Drive strategic initiatives from vision to execution: you’ll translate the SVP's vision into structured work streams with clear owners, timelines, and success metrics. You’ll identify and resolve cross-functional friction points, ensuring alignment and driving decisions to own the execution of strategic initiatives.
• Build and refine the Client Solutions operating system: align toolkits, dashboards, and frameworks into a cohesive model that scales across delivery teams. Partner with operations, finance, and delivery leads to embed scalable practices across resource planning, forecasting, and performance tracking.
• Solve complex, ambiguous problems with a consulting mindset: act as an internal consultant, leading cross-functional projects that require rapid synthesis, insight generation, and executive-level storytelling.
• Enable the SVP through strategic support and representation: prepare communications, board updates, and briefings while serving as a trusted thought partner on highest-leverage opportunities.
• Surface friction, drive decisions, and ensure accountability: identify risks, resolve cross-functional blockers, and keep critical initiatives on track.

• 7+ years in consulting, transformation, or operational leadership roles
• Proven success aligning cross-functional teams and driving initiatives to completion
• Strong understanding of delivery operations, including financials, dashboards, and resource planning
• Exceptional communication skills—able to synthesize complexity and influence without authority
• High integrity, low ego, and a bias for action
• A passion for building systems that empower people and scale impact

Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.

Ready to power the future? Let's talk.

• Expect More From Your Career at Spry Point
• Work your way - Remote-first environment with flexible working…