Technical Analyst

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.

We are seeking a Technical Analyst to join our team. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset.

• Enhance overall Relatient client experience
• Resolve client complaints and product troubleshooting via phone, email, and/or support cases
• Submit and assign support cases to appropriate department
• Monitor support portal and keep client updated on status of case(s)
• Properly prioritize client requests
• Guide client with solutions when issue appears to be user error/lack of knowledge
• Utilize computer technology to handle high call/support ticket volumes
• Work with team leads to ensure proper customer service is being delivered
• Close out or open call /email records in support portal
• Transfer clients to appropriate department(s)
• Inform support team when issue(s) are high priority
• Basic research of issues before assigning case(s)
• Web Portal training/support
• Client Notification of Case Resolution(s)

• Bachelor’s degree or equivalent experience in lieu of a degree is required.
• 1+ years of experience in a Customer Support role, preferably in a technical support role.
• Some experience with SQL (Basic Queries), or Advanced SQL (e.g., Joins)
• Basic understanding of Programming / Scripting Language(s)

• Act with purpose, focus and accountability
• Collaborate across teams and communicate clearly
• Keep improving and automate what slows you down

For positions based in the U.S., the estimated pay range for this role is $ per hour. Actual compensation depends on experience, skills, location, and other factors such as internal equity and budget.

• Medical, dental and vision coverage
• Company-paid life and disability insurance
• HSA with employer contributions
• Employee Assistance Program (EAP)
• 401(k) with company match
• Unlimited PTO, 10 paid holidays, and paid-parental leave
• Flexible work options

We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.

To learn more about our organization, visit

If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!

To be eligible, you must reside in one of the following states:
Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.