Data Center Technician , DCC Communities

Job  | Amazon Data Services, Inc.

Amazon Web Services (AWS) Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and ensure customers have continual access to the cloud innovation they rely on. We tackle challenging supply‑chain problems and look for talented people who want to help.

You’ll join a diverse team of engineers, supply‑chain specialists, security experts, and operations managers. You’ll collaborate with people across AWS to deliver safety, security, and capacity at low cost while working in an inclusive culture that welcomes bold ideas.

We are seeking Data Center Technicians to support our customers across multiple locations. This position reports to a site location.

This role ensures overall availability and reliability, meeting or exceeding defined service levels. Duties include primary responder rotation, monitoring infrastructure, coordinating incident response, and partnering with other teams to resolve issues. The role may require evening, weekend, holiday, and/or night work. All candidates must be willing to work independently and with a team.

In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. The work environment operates 24/7 and requires traveling within and outside of the regional work area.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in a 24/7 environment and participate in primary responder rotation as needed.
• Work in cramped, elevated and noisy environments.
• Bend, lift, stretch, reach, stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely.

NOTE:

Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Take ownership of technical issues brought by customers, engaging other teams to drive resolution.
• Resolve problems at root cause and understand broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Work shift work including days, nights, weekends, and holidays. Traveling within and outside of regional work area is required.

• High school or equivalent diploma.
• 1+ year of computer/server hardware troubleshooting or related IT experience.
• Ability to work flexible schedule including days, nights, and/or weekends.

• Experience managing work and priorities through a ticketing system.
• Experience working in a Data Center environment.
• Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering).
• Understanding of network design, protocols, and layer 1/2 troubleshooting.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• USA, GA, Atlanta – $27.00–$48.00 USD hourly.
• Starting Day 1: EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

Posted:
January 27, 2026 (Updated 1 day ago)