Success Architect-Marketing Cloud

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* Job Category Customer Success Job Details
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Job Description:

The MC Success Architect is a Subject Matter Expert (SME) within our Marketing Cloud product portfolio. We are looking for a passionate technical expert who has significant experience in delivering Marketing Cloud solutions to large enterprise organizations. Success Architects (SAs) are some of our most senior technical experts who provide proactive and reactive Architecture as well as Product Technical expertise. SAs deliver advisory engagements to help maximize customer success and adoption, as well as minimize attrition risk.

They partner with key stakeholders at our largest, most complex customers to share their technical thought leadership and inspire the next generation of Digital Marketing Teams. This is an Individual contributor (IC) role.

Responsibilities:

Be a trusted Marketing Cloud Subject Matter Expert for the broader Success Architect organization  Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, Dev Ops, performance, and solution design specific to Marketing Cloud  Translate complex technical concepts for audiences ranging from Technical, Business to Executive Stakeholders  Identify and evaluate capability gaps for standard product capability or identify creative solutions through customization  Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI  Develop and run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Marketing Cloud customers  Build strong relationships with both internal and external business partners, contributing to broader goals and growth

Impact of the Role:

As a Marketing Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Marketing Cloud's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Teamwork:

Collaboration is at the core of our success, and as a Marketing Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.

Basic Requirements:
* 4+ years proven experience in enterprise consulting, including implementing enterprise software solutions in the Marketing/Mar Tech space
* Experience with Salesforce Marketing Cloud Engagement (Email/Mobile) AND one of:
Marketing Cloud Personalization OR Marketing Cloud Intelligence OR Marketing Cloud Account Engagement OR similar product
* Deep understanding of data modeling, integration architectures, and data governance best practices.
* Knowledge of Marketing Cloud Engagement scripting languages (AmpScript, SSJS, GTL, WSProxy)
* Experience with system architecture design and integration patterns
* Knowledge of Marketing Cloud Engagement Security capabilities and best practices
* Excellent communication skills, and…