Product Training Manager

Job Summary

Reporting to the Technical Support & Training Director, and in collaboration with the Technical Support team, Research & Development team and Product Sales team, the selected applicant will be responsible for providing training services to our customers mainly in North America and Worldwide.

• Provide training to our customer base on the programming of our controllers and the use of our software for the management of the controllers and control device.
  
  Note:
  
  The training courses can be given at the offices of Distech Controls, at the customer’s training location/hotel training facilities or virtually. Up to 50% travel mostly in the US.
• Manage the equipment, the work stations and software that is required to provide the training in a VM environment as well as physically.
• Be proactive by improving the available tools and the internal processes within the department. Ensuring that the customer is being catered to, and is following along during the class.
• Create and/or update the training material and the training support tools which are offered to our customers via the corporate website and in collaboration with the training team.
• Develop and update new content for the training courses.
• Take part in the development of the products by providing feedback gained from the customer on their requirements as it pertains to our product’s functionality.
• Communicate suggestions for changes/modifications to the development team as per our ISO procedures and policies that are in place.
• Stay up to date with new technologies and products in the field related to the Distech controls product line.
• Assist in the development the on-line training (e-learning) and/or any other training projects required by the immediate supervisor.

• Practical Training/Trainer Qualifications required University degree or Technical Certificate in HVAC/Controls or any other relevant experience in technical training
• Minimum of 5 years experience in the following fields:
  • Technical Training / HVAC Systems / Niagara environments / Building Automation / Instrumentation and Controls / Process Control / IT technology / Knowledge in the application programming interfaces (API)
• Programming and configuration of computer networks or IT systems
• Demonstrates excellent communication skills
• Structured and well organized
• Capable of giving presentations in front of large crowds
• Courteous with a positive attitude
• Proactive, autonomous and demonstrates Leadership
• Willingness to learn and take on new responsibilities
• Resourceful and capable of handling multiple simultaneous tasks
• Excellent interpersonal skills

• Knowledge and relevant experience in HVAC and in Building Automation Systems (BAS)
• Knowledge of BACnet, Modbus, MBUS and IT/web based communication protocols. Knowledge of control system estimating, design, programming and engineering, specifically BACnet
• Knowledge in IT / IOT technologies – HTML, OPC, SNMP, REST, MQTT, IP network management and Niagara Framework is an asset
• Strongly oriented towards customer service satisfaction
• Proficient in English communication skills: written, oral communication and presentation. Knowledge of French language and/or another European language is an asset
• Ability to communicate with multi/cross-cultural environments
• Ability to multi-task and handle various priorities. Must be able to work effectively in a fast-paced, dynamic work environment and under tight deadlines

• Up to 50% travel mostly to the US (Valid passport for travelling is required)
• #LI-AP1

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Accommodation for Applicants with Disabilities:
As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommodations in its application process for…