FOS – EFB , DPS

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The FOS EFB Support plays a critical role in supporting the Electronic Flight Bag (EFB) ecosystem used by Delta Flight Operations. This position bridges frontline pilot operational experience with technical product development, ensuring that EFB software and hardware solutions meet the functional, safety, and usability needs of the flight deck environment. The Advisor works closely with the EFB Program, DPS development teams, and cross‑functional partners to test, validate, and enhance EFB applications and supporting materials.

• Operational & Technical Advisory:
  Provide operational insight and subject‑matter expertise during EFB application development.
• Participate in recurring EFB Program meetings representing frontline operational needs.
• Collect, analyze, and respond to pilot feedback to drive continuous improvement.
• Advise on feature and enhancement prioritization in alignment with EFB Program strategy.
• Generate detailed functional requirements for new and enhanced EFB features.
• Conduct early‑stage testing of application builds prior to Production rollout to ensure readiness and usability.
• Documentation, Training & Support Materials:
  Assist in the creation, review, and maintenance of EFB documentation and supporting materials.
• Support the development of pilot eLearning and training content related to EFB applications, workflows, and updates.
• Provide input and review for pilot communications related to EFB features, updates, and trial participation.
• Safety Management System (SMS) Integration:
  Identify potential SMS triggers related to EFB changes or issues.
• Support completion of initial Safety Risk Management (SRM) steps, ensuring compliance with safety processes and documentation standards.
• Consistently prioritize safety and security of self, others, and personal data.
• Embrace a diverse set of people, thinking and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.

Assist EFB development teams in the following areas:

• Creation of operationally accurate and comprehensive application test scenarios.
• Organization, coordination, and management of pilot participants for beta or field trials.
• Execution and documentation of regression testing for existing application functionality.
• Support communication strategies for pilots participating in trials or impacted by EFB changes.

• Strong understanding of Delta flight deck operations and frontline pilot workflow.
• Prior experience using or evaluating EFB systems, flight applications, or aviation technology.
• Ability to translate operational needs into technical requirements.
• Excellent communication, documentation, and cross‑functional collaboration skills.
• Strong attention to detail and ability to support structured testing processes.
• Familiarity with SMS concepts and Delta’s SRM framework is preferred.

• Proactive, analytical, and operationally minded.
• Comfortable working with both technical development teams and pilot end‑users.
• Adept at balancing safety, operational efficiency, and strategic program direction.
• Passionate about improving pilot tools, reducing workload, and enhancing digital workflows.

• Space Available Personal Travel to include eligible dependents.
• Medical, Dental and Vision Plans available.
• Profit Sharing.
• 401(k) match (following one year of service).