Amazon Connect Specialist

Looking for an experienced Amazon Connect Specialist to support the design, development, and optimization of cloud-based contact center solutions. The ideal candidate will have strong expertise in Amazon Connect
, AWS services
, and Python
, with hands‑on experience delivering scalable, secure, and highly available contact center solutions.

• Design, develop, and maintain Amazon Connect contact center solutions aligned with business requirements.
• Configure and manage contact flows, queues, routing profiles, prompts, and integrations within Amazon Connect.
• Integrate Amazon Connect with AWS services such as Lambda, S3, Dynamo
  
  DB, Cloud Watch, and IAM.
• Develop and maintain Python‑based AWS Lambda functions to support call flows, data processing, and integrations.
• Implement and manage real‑time and historical reporting
  , dashboards, and analytics.
• Ensure high availability, performance, security, and compliance of contact center applications.
• Troubleshoot and resolve production issues related to Amazon Connect and AWS services.
• Collaborate with cross‑functional teams including business, infrastructure, and security.
• Support enhancements, upgrades, and continuous improvement initiatives.
• Document solution designs, configurations, and operational procedures.

• Strong hands‑on experience with Amazon Connect (contact flows, routing, integrations).
• Solid experience in AWS Cloud Environment
  .
• Proficiency in Python (especially for AWS Lambda development).
• Experience with AWS Lambda, S3, Dynamo
  
  DB, Cloud Watch, IAM
  .
• Understanding of REST APIs and system integrations
  .
• Experience with CI/CD pipelines and Infrastructure as Code is a plus.
• Excellent problem‑solving and communication skills.

• Prior experience working with healthcare or large enterprise clients
  .
• AWS certifications (Associate or Professional) are a plus.
• Experience with contact center analytics, IVR, and omnichannel solutions
  .