Program Coordinator, FususCONNECT

Overview

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We pursue society's most critical safety and justice issues with our ecosystem of devices and cloud software. Life at Axon is fast-paced, challenging and meaningful. Here, you ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

In the capacity of an Axon Fusus Community Connect Program Coordinator, you will hold a pivotal role in cultivating partnerships between law enforcement agencies and communities, overseeing the implementation and management of the Axon Fusus Community Connect program. Your principal responsibility will revolve around serving as the primary liaison for collaborating agencies, with a key emphasis on fostering community engagement, orchestrating outreach initiatives, and ensuring the seamless adoption of the Axon Fusus Community Connect program.

Location:

This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.

We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Reports to:

Sr. Manager, Professional Services

• Act as the primary intermediary between law enforcement agencies and the community, advocating for and introducing the Axon Fusus Community Connect program.
• Monitor a centralized mailbox and respond to messages in a professional and timely manner
• Coordinate and schedule installations of Axon Fusus CORE devices, ensuring seamless execution.
• Solicit and present community engagement materials to law enforcement clients for review and subsequent dissemination to the community.
• Efficiently process incoming orders, meticulously capturing and inputting all details into the system
• Liaise with pertinent departments or teams to promptly fulfill orders and surpass customer expectations
• Track and analyze installation metrics to assess program health, implementing data-driven strategies to improve adoption

• Bachelor s degree or 1-2 years of relevant experience in public safety, community programs, or customer support.
• Strong communication and relationship-building skills.
• Interest in public safety, community engagement, or civic tech.
• Comfortable working independently and as part of a cross-functional team.
• Willingness to learn about video management systems, public safety technology, and law enforcement workflows.
• Basic experience with tools like Salesforce, Microsoft Office (Excel, Word, Outlook), or similar platforms.
• Strong attention to detail and follow-through.
• Ability to manage your schedule and prioritize tasks in a fast-paced environment.
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.

Don t meet every single requirement? That s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you re excited about this role and our mission to Protect Life but your experience doesn t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment.

You may request access or deletion, or exercise other privacy rights. For accommodation requests, please email  This email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Axon s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon s impact on the environment.

All Axon employees must be aware of and committed to applicable environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity,…