Sr. Specialist Site Reliability Engineer

ABOUT THIS POSITION

We are seeking a highly skilled and proactive Senior Specialist, Site Reliability Engineering (SRE) to help drive reliability, scalability, and performance across our critical platforms. This role is ideal for a senior-level engineer who combines deep technical expertise with a passion for automation, observability, and operational excellence.

As a Senior Specialist, you’ll work on complex reliability challenges, lead technical initiatives, and collaborate across engineering, product, and infrastructure teams to ensure our systems are resilient and efficient.

• Reliability Engineering
  • Architect and implement solutions to improve system reliability, scalability, and performance.
  • Define and manage SLIs/SLOs and error budgets across services.
  • Lead efforts to automate operational tasks and improve system observability.
• Incident Management & Root Cause Analysis
  • Serve as a technical lead during major incidents and drive resolution.
  • Conduct deep root cause analyses and implement long-term fixes.
  • Champion blameless postmortems and continuous improvement.
• Technical Leadership
  • Lead cross-functional reliability initiatives and mentor junior engineers.
  • Influence system design and architecture to embed reliability from the ground up.
  • Collaborate with software engineers to optimize deployment pipelines and infrastructure.
• Monitoring & Tooling
  • Enhance observability through metrics, logging, and tracing.
  • Develop and maintain dashboards, alerts, and automated recovery systems.

• 7+ years of experience in SRE, Dev Ops, or infrastructure engineering.
• Deep expertise in cloud platforms (AWS, GCP, or Azure), container orchestration (Kubernetes), and infrastructure-as-code (Terraform, Cloud Formation).
• Strong proficiency in observability tools (e.g., Prometheus, Grafana, Splunk) and CI/CD pipelines.
• Proven track record of solving complex reliability challenges in distributed systems.
• Excellent communication and collaboration skills.
• Experience in Python, Powershell, or other similar languages
• Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions
• Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation
• Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation

• Experience in regulated or high-availability environments (e.g., financial services, healthcare).
• Familiarity with chaos engineering, performance tuning, and capacity planning.
• Background in software development with strong coding skills (e.g., Python, Go, Bash).

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty;

kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit  or follow @Waystar on Twitter.

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks +13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our…