System Analyst - eCommerce

Job

Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

We are seeking an adaptable and analytical System Analyst – eCommerce & Product Information Systems (PIMS) to support digital operations across our B2B and B2C channels. This role blends business‑analysis competency with hands‑on technical execution to ensure the stability, accuracy, and efficiency of our eCommerce platforms (Big Commerce) and product data ecosystems (PIMS). The ideal candidate is highly organized, communicates clearly with business and technical partners, and enjoys working directly with data whether through SQL queries, API integrations, or offline spreadsheet manipulation.

This role works closely with marketing, IT, product teams, and external vendors to maintain smooth digital workflows, enhance data quality, and support continuous process improvement.

• This role will work hybrid out of our office in the Sandy Springs, GA area.

• eCommerce & PIMS Platform Support
• Maintain and configure Big Commerce storefront operations including product attributes, customer groups, pricing rules, and digital workflows.
• Support the Product Information Management System, ensuring structured and accurate product data throughout catalog life cycles.
• Coordinate data imports, exports, and transformation activities across PIMS, ERP, CRM, and eCommerce platforms.
• Data Operations & Integration Support
• Use SQL, spreadsheets, and data‑quality tools to clean, validate, and manipulate large datasets.
• Assist with troubleshooting data‑flow issues between integrated systems, documenting findings and working with technical teams to implement corrective actions.
• Support API‑driven integrations, data mappings, and structured data governance processes.
• Business Analysis & Workflow Alignment
• Gather requirements from stakeholders and translate them into technical specifications, configuration steps, or workflow enhancements.
• Support process documentation, functional requirements, and acceptance testing for new features or platform enhancements.
• Partner with marketing and product teams to ensure product content, digital assets, and category structures follow established standards.
• Technical Support & Issue Management
• Serve as first‑line support for platform issues, triaging incidents and coordinating with IT, vendors, or cross‑functional teams.
• Manage and document tickets in Service Now and Jira, ensuring timely tracking, follow‑up, and resolution.
• Maintain troubleshooting guides, FAQs, and knowledge‑base entries for recurring issues.
• Reporting, Compliance & Continuous Improvement
• Create, update, and maintain operational reports, dashboards, and data extracts used by downstream departments.
• Support change‑management processes through testing, documentation, release validation, and communication.
• Identify opportunities to streamline workflows, automate manual tasks, and elevate product data consistency and accuracy.

• Bachelor's degree in Information Technology, Business Information Systems, Computer Science, Digital Commerce, or a related field.
• 3+ years of experience in a hybrid Business Analyst / Technical Analyst role, preferably supporting eCommerce or product‑data systems.
• Hands‑on experience with Big Commerce, PIMS platforms, or comparable digital commerce ecosystems.
• Demonstrated ability to work directly with data using SQL, Excel (advanced functions, lookups, pivot tables), and structured data files (CSV, XML, JSON).
• Experience managing work through Jira, Service Now, or similar ticketing/SDLC tools.
• Strong communication and documentation skills, with the…