Director of Global Learner Engagement

Position: Director of Global Learner Engagement & Change
Locations:
Boston | Atlanta | London

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

As Director of Global Learner Engagement & Change, you will lead the strategic design, execution, and scaling of BCG's global learner engagement and activation ecosystem-powering how BCGers discover, experience, and apply learning across the firm. You will sit at the intersection of learning, marketing, technology, and change, ensuring learning is visible, compelling, personalized and embedded in the flow of work.

You will play a critical leadership role during a pivotal transformation of BCG's Global L&D organization-leveraging data, technology, and modern platforms to enable learning that is more contextual, scalable, and aligned to the future needs of the firm.

Specifically, you will:

* Lead and inspire a globally distributed team of 7-10 learner engagement, communications, and change professionals across multiple regions and time zones, fostering a high-performance, collaborative, and innovative culture.

* Own enterprise learner engagement and change strategies, designing and executing global campaigns that drive awareness, adoption, and sustained behavior change across priority learning initiatives.

* Serve as the firm's expert in learning communications automation, with deep hands-on expertise in Salesforce Journey Builder, including dynamic content blocks, data extensions, audience segmentation, and end-to-end journey mapping to enable seamless, scalable, and personalized learner experiences.

* Establish and lead the Learner Engagement & Activation Center of Excellence (CoE), providing global and regional L&D teams with playbooks, frameworks, branded templates, governance, and best practices to deliver consistent, high-impact communications at scale.

* Partner seamlessly across a complex stakeholder ecosystem, including Business Services Team Learning, Global and Local L&D teams, Specialty Business Units, IT, L&D Operations, Branding, and the Email Marketing team-balancing priorities, aligning strategies, and driving shared outcomes.

* Design and execute transformational change management approaches, translating strategy into compelling narratives and campaigns that build understanding, momentum, and buy-in across diverse audiences.

* Bring cutting-edge marketing thinking to learning, applying leading practices in marketing strategy, branding, storytelling, analytics, and design to create creative, engaging, and differentiated learner experiences that excite BCGers globally.

* Leverage data, analytics, and technology to continuously test, learn, and optimize engagement strategies-using insights to improve reach, relevance, adoption, and business impact.

* Facilitate workshops and working sessions with senior stakeholders and partner teams to co-create branding, communication strategies, and change approaches, driving alignment and shared ownership.

* Explore and apply emerging capabilities, including AI, agentic tools, and modern learning platforms, to enable more personalized, adaptive, and scalable learner engagement experiences across the firm.

YOU'RE GOOD AT

* Turning strategy into action - you translate complex business, learning, and change objectives into clear, compelling engagement and communications strategies that drive adoption and measurable impact.

* Leading and developing global teams - you inspire, coach, and grow high-performing, globally distributed teams, creating clarity, psychological safety, and accountability across time zones and cultures.

* Building trust and alignment across stakeholders - you are highly collaborative and credible, bringing together diverse groups across L&D, IT, branding, marketing, and business teams to align around a shared learner experience vision.

* Operating with both rigor and creativity - you balance structured planning, prioritization, and governance with fresh thinking, storytelling, and innovative approaches that elevate learner engagement.

* Driving change at scale - you apply strong change management instincts to design campaigns and experiences that shift behaviors, build momentum, and sustain adoption through…