EHR Support Specialist – Atlanta GA

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better,
Hear better,
Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

SENTA Partners is seeking a hybrid EHR Support Specialist to join our growing Clinical Informatics team. This unique role bridges day-to-day end-user support with technical system administration, ensuring that the Modernizing Medicine (Mod Med) and eClinical

Works EMR platforms operate securely, efficiently, and in alignment with clinical workflows. The ideal candidate brings a blend of healthcare IT expertise and user-facing training/support experience. This hybrid role is based in the Atlanta area and may require travel up to 30% to support clinics and providers across our network.

This role is critical to SENTA's overall success in achieving its vision of becoming the industry leading organization for ENT & Allergy physicians.

System Administration: (Technical Ownership)

• Administer and maintain the EMA system, ensuring optimal performance, uptime, and system availability.
• Implement, manage, and test system updates, patches, and upgrades in coordination with Mod Med, eClincal
  
  Works, and internal IT.
• Monitor system health, security, and data integrity, addressing issues proactively.
• Manage user accounts, access levels, and role-based permissions in compliance with HIPAA and internal policies.
• Conduct routine system backups and manage data recovery protocols.
• Collaborate on the implementation of new modules, features, and third-party integrations.
• Maintain documentation on system configuration, architecture, and SOPs.
• Assist with EMR-related data reporting and analytics to support clinical and business initiatives.
• Stay up to date on EMR trends, cybersecurity practices, and industry best practices.

End-User Support & Training: (Functional Enablement)

• Serve as the primary point of contact for EMA-related help desk requests via Zendesk, resolving Tier 1–2 issues efficiently.
• Provide onboarding and refresher training to providers and clinical staff across SENTA clinics.
• Translate feedback into system optimizations, configuration enhancements, or workflow improvements.
• Develop clear, user-focused training resources, manuals, and SOPs to promote self-service and standardization.
• Support clinic transitions and go-lives, including remote and on-site assistance (up to 30% travel).
• Partner cross-functionally with clinical operations, IT, and external vendors to support change management and adoption.

• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience , skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.