Head of IT Service Desk & Incident Excellence
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-02-18
Listing for:
Floor & Decor
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
IT Project Manager, IT Support, IT Consultant, Systems Administrator
Job Description & How to Apply Below
A leading home improvement retailer is seeking a Director, IT Service Desk in Atlanta, GA, to oversee the enterprise Service Desk function. This role is essential for ensuring exceptional service quality and incident management in a critical retail environment. The ideal candidate will have over 10 years of IT experience, including 5+ years of leadership in Service Desk or IT Operations, and a strong knowledge of ITIL frameworks.
Comprehensive benefits, including a bonus structure and flexible work hours, are offered.
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