Mobile Support Lead

Overview

Mobile Support Lead role provides technical leadership to 24x7 L1.5/L2/L3 support for mobile applications (iOS and Android) team and associated channel proxies across global geographies. The candidate will require hands-on technical expertise in mobile platforms, capable of leading complex troubleshooting, driving production incident resolution, and collaborating with cross-functional teams and leadership.

• Technical Leadership:
  Act as the primary escalation point for mobile application issues, guiding the team through complex troubleshooting and root cause analysis.
• Incident Management:
  Lead production outages and critical issues on bridges, ensuring timely resolution and clear communication with stakeholders.
• Cross-Functional Collaboration:
  
  Work closely with mobile business owners, development leaders, and product teams on roadmap initiatives and L3 enhancements.
• Observability & Proactive Monitoring:
  Partner with observability teams to enhance monitoring capabilities and enable proactive issue detection.
• Continuous Improvement:
  Contribute to functional roadmap improvements and drive operational excellence within the support team.

• Strong hands-on experience with iOS and/or Android application architecture, APIs, and troubleshooting.
• Familiarity with channel proxies, backend integrations, and mobile release processes.
• Incident & Problem Management:
  Proven ability to lead high-severity incidents and coordinate resolution across multiple teams.
• Collaboration & Communication:
  Excellent stakeholder management and ability to communicate effectively with technical and business teams.
• Mobile debugging tools (Xcode, Android Studio, Charles Proxy, etc.).
• Observability platforms (e.g., App Dynamics, Datadog).
• Familiarity with CI/CD pipelines and mobile deployment processes.
• Experience:
  
  7+ years in mobile application support or development.
• Prior experience in production support (L2/L3) for global applications.

• Exposure to cloud platforms (AWS, etc.) and API gateway technologies.
• Knowledge of incident management frameworks (ITIL), Service Now, etc.

Salary Range: $100,000-$130,000 a year

TCS Employee Benefits Summary includes:
Discretionary Annual Incentive;
Comprehensive Medical Coverage (Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans);
Family Support (Maternal & Parental Leaves);
Insurance Options (Auto & Home Insurance, Identity Theft Protection);
Convenience & Professional Growth (Commuter Benefits & Certification & Training Reimbursement);
Time Off (Vacation, Time Off, Sick Leave & Holidays);
Legal & Financial Assistance (Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing).