Information Systems Analyst

UNCLASSIFIED POSITION

THE CURRENT VACANCY IS IN FULTON COUNTY STATE COURT

Bachelor’s Degree in Information Systems, Computer Science or a related field required; this classification is considered to be an entry‑level professional position, however previous work experience is preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Must possess and maintain a valid Georgia driver’s license within (30) days of residency.

Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

The purpose of this classification is to apply structured analysis, data modeling, and information engineering to analyze information processing and to provide technical support to assigned departments. This classification is considered to be an entry‑level professional position.

Applies structured analysis, data modeling and information engineering to analyze information processing: meets with end‑users to determine desired outcomes and system requirements; coordinates and aligns information systems with user objectives; develops and reviews standards and procedures; tests, troubleshoots and resolves issues with application and system functionality; installs technical updates to system; audits, modifies, and amends data in systems; monitors and reports on system usage;

and creates professional documentation.

Runs a variety of reports from system programs: develops and maintains special reports and system tables; prepares and runs computer applications (programs) to sort and print monthly reports, ad hoc reports and output files; assembles output files; identifies and corrects errors; conducts trial runs; troubleshoots and analyzes discrepancies in data; updates, repairs, modifies and expands existing programs as needed; prepare charts and diagrams;

maintains administrative reports; and ensures the completion of work prior to deadlines.

Provides information system user support to assigned departments: identifies and resolves problems to restore service to user in a timely and efficient manner; designs new or modifies existing configurations to meet users’ needs; ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules.

Troubleshoots end‑user problems: responds to initial on‑site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers’ software applications; utilizes diagnostic tools and other resources as appropriate.

Conducts training programs for software/hardware users: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users’ needs; answers questions and provides information during and after training; conducts one‑on‑one training sessions as needed.

Installs and maintains personal computer hardware/software: assures availability and proper operation of products for installation; schedules installations; converts old system data to new system; codes, maintains and compiles applications; installs service packs, patches, and updates; tests installed products per department standards; completes installations and conversions in timely manner and with minimal disruption to customer; provides initial training to customers on new products as needed.

Performs system administration and supports system access: sets up, updates, and/or deletes user profiles as needed; corrects data; clears memory files; updates data and information; clears printers and terminals; backs up and restores data as needed; participates in system management, conversion, migration and updates as needed.

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional…