Principal Business Consultant; Loan IQ

Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.

What will you contribute?

Reporting to the Director of Lending Global Services, the Principal Business Consultant is responsible for data analysis and mapping, system configuration, implementation, consultative training and/or reinforcement of training, and implementation support of software applications for new and existing clients. Follow project standards within established time frames and at defined quality levels, and ensure projects are completed according to schedule and client specifications.

This position is client‑facing and requires travel to the client site as the project warrants. Work performed is typically moderately complex.

• Interact with client consultatively to determine project requirements and conduct needs analysis.
• Assist client with configuring system parameters and controls based on client’s business practices; recommend best practices and review setup to gain acceptance.
• Conduct data analysis and mapping activities for assigned applications, mapping source data to target application for use by technical resources.
• Provide on‑site or remote support during client conversions as applicable.
• Test and troubleshoot system configuration and functionality; validate new system input, output, and connectivity.
• Facilitate converted database validation work sessions with clients.
• Assess and report risks during project and participate in development and implementation of mitigation plans.
• Communicate project scope, status, and risks to all stakeholders.
• Record accurate and timely accounting of time spent on project‑related activities.
• Follow established project, departmental, company procedures and quality standards.
• Provide subject‑matter expertise and support to internal staff, including sales, development, support, training, and professional services.
• Participate in development of implementation or training content and conduct or reinforce training.
• Maintain, enhance, and broaden knowledge and skills of software applications and industry practices.

• Serve as an SME on the Loan IQ platform.
• Lead Loan IQ implementation, integration, and migration projects.
• Ensure platform usage aligns with business needs and compliance standards.

• Conduct business and IT workshops to gather requirements.
• Collaborate with cross‑functional teams to deliver tailored solutions.
• Act as a trusted advisor to clients and internal stakeholders.

• Analyze commercial lending and syndication processes.
• Write Business Requirement Documents (BRDs) and functional specs.
• Translate technical details into business context.

• Recommend best practices to improve loan operations and servicing.
• Support product transformation initiatives and innovation efforts.
• Align solutions with global financial regulations and trends.

• Address complex challenges with analytical and creative thinking.
• Assess business risks and propose mitigation strategies.

• Minimum of 10 years of experience in a relevant area of expertise, preferably in a financial institution or an industry software company.
• Client‑facing service experience required.
• Software implementation, support, or training experience strongly preferred.
• Experience with project management disciplines preferred.
• Experience with Finastra Loan IQ.

• Flexibility:
  Unlimited vacation based on location and business priorities, hybrid work arrangements, inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being:
  Confidential one‑on‑one therapy through the Employee Assistance Program, support from Wellbeing…