Program Delivery Coordinator - McKinsey Innovation & Learning Center

Digital Program Delivery Coordinator - McKinsey Innovation & Learning Center (Job )

Do you want to work on complex and pressing challenges... If this sounds like you, you've come to the right place.

You will join the Innovation Learning Center to support and progressively lead the end‑to‑end delivery of client workshops, which will comprise approximately 40‑60% of your role.

Key responsibilities include coordinating workshop logistics with client service teams, facilitators, and vendors; customizing session materials to meet client needs; and ensuring the seamless operation of technology and production systems in collaboration with the Research Science Senior Analyst. Your role also involves analyzing session feedback and data to drive continuous improvement. Over time, the individual will take on direct facilitation of learning modules and exercises with clients.

In addition to workshop delivery, your role will focus on the development and enhancement of Innovation Learning Center offerings and assets (30‑40%). This includes designing new learning modules and environments, creating curriculum and facilitator guides, standardizing delivery processes, and training facilitators and operational teams. You will play a key role in improving the learning environment by incorporating client and stakeholder feedback, enhancing usability and client experience, supporting new digital use cases, and leading continuous improvement initiatives across North America centers.

Your role also involves mentoring and managing a team of approximately 20 part‑time external staff and ensuring the effective day‑to‑day operation of the Center.

Your position further involves supporting internal and external awareness‑building efforts (10‑15%) by promoting Innovation Learning Center offerings. This includes organizing tours and roadshows, developing radiation content such as newsletters, videos, and qualification packages, and engaging with firm leadership to enhance visibility and impact.

Your role offers an exciting opportunity to contribute to the delivery of impactful client experiences, the development of innovative learning solutions, and the growth of the Innovation Learning Center's presence and influence.

• University degree; advanced degree a plus
• Knowledge and experience in operations, specifically manufacturing and supply chain
• Strong interest in technology solutions and advanced analytics, and AI is recommended
• Entrepreneurial and program management skills
• Excellent problem‑solving capabilities
• Strong interpersonal skills
• Ability to build strong relationships across multiple service areas, sectors, clients, and teams
• Great presence and ability to credibly interact with peers and leadership
• Excellent verbal/written communications and great collaboration skills

FOR U.S. APPLICANTS:
McKinsey & Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

Certain U.S. jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners in the United States, a reasonable estimated range is $90,800 - $113,600 USD. This reflects our best estimate of the lowest to highest salary for this role at the time of this posting. Actual salaries may vary based on location, experience and skills, the start date and organizational needs.

Certain roles are eligible for bonuses. Additionally, we provide a comprehensive benefits package that includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance and paid time off.

FOR NON‑U.S. APPLICANTS:
McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.