Customer Support Specialist - Scanning & Reality Capture

When an entire city needs to be rendered into a 3D model in-flight, utilities buried deep under soil need to be uncovered, highly complex infrastructure projects need to be implemented and even when crime scene investigation needs to be documented - that's Leica Geosystems, part of Hexagon. More than 5,000 employees in 33 countries help us develop the latest technologies for Reality Capture, survey and measurement.

We are looking for a Central Customer Support Specialist to assist our customers with technical problems when using our Scanning & Reality Capture products and services. In this Central Customer Support Specialist role you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Regional headquarters are located in Atlanta, but the position can be remote from anywhere in the US or Canada.

• Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture & Scanning products or services.
• Identify customers' needs, clarify information, research issue and provide solutions.
• Guide customers to available digital documentation to resolve customers technical issues.
• Detailed documentation of call conversations in our CRM database.
• Identify and prioritize documentation needs to supplement existing knowledgebase articles.
• Create short screen capture videos and documents for self-help support on our knowledgebase.